1013565 - crashes by starting it [@ mozalloc_abort(char const* const) | NS_DebugBreak | cal::getTimezoneService()]

Status: RESOLVED DUPLICATE of bug 700827

(Thunderbird :: General, defect)

Description

[mv]

User Agent: Mozilla/5.0 (Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; Tablet PC 2.0; .NET4.0E; rv:11.0) like Gecko

Steps to reproduce:

try to open the newest Version after installing it, doesn't start and brings an error message, as Thunderbird doesn't start, I'm not sure, if the error Report is really sended or not
deinstalling the newest Version and installing 24.0.1. hepls and the error doens't happen. Tried also some Versions between, which doesn't work also. The Report is always the same as below.


Actual results:

here are the Details of the error report:
AdapterDeviceID: 0x1040
AdapterVendorID: 0x10de
Add-ons: %7B3ed8cc52-86fc-4613-9026-c1ef969da4c3%7D:2.8.0.4,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:2.6.4,%7B3e17310d-82e8-4a43-bd2f-7c3055bfe589%7D:0.6.10,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.5.0,de-DE%40dictionaries.addons.mozilla.org:2.0.3,en-US%40dictionaries.addons.mozilla.org:7.0.1
AvailablePageFile: 10261012480
AvailablePhysicalMemory: 2558251008
AvailableVirtualMemory: 1913585664
BuildID: 20140424091057
CrashTime: 1400615429
EMCheckCompatibility: true
Email: [e-mail]
InstallTime: 1398945901
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1040, AdapterSubsysID: 000010de, AdapterDriverVersion: 9.18.13.3523
xpcom_runtime_abort(###!!! ABORT: Could not load timezone service, brace yourself and prepare for crash: file e:\builds\moz2_slave\tb-rel-c-esr24-w32_bld-0000000\build\calendar\base\backend\libical\calUtils.h, line 61)
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SecondsSinceLastCrash: 1669467
StartupTime: 1400615400
SystemMemoryUsePercentage: 27
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL: 
Vendor: 
Version: 24.5.0
Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD-Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD-Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD-Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP-TCPv6-Dienstanbieter : 2 : 1 :  
 RSVP-TCP-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP-UDPv6-Dienstanbieter : 2 : 2 :  
 RSVP-UDP-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5B96289-11B4-4C68-B3D9-2F0642D7064C}] SEQPACKET 1 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{F5B96289-11B4-4C68-B3D9-2F0642D7064C}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{41AD60F6-E258-4F10-AF80-92EEDC2060F6}] SEQPACKET 0 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{41AD60F6-E258-4F10-AF80-92EEDC2060F6}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{50B74016-331F-4D9A-8186-2891F90534B9}] SEQPACKET 4 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{50B74016-331F-4D9A-8186-2891F90534B9}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C457BE05-3B9B-4326-9259-4ABC8F91FC1B}] SEQPACKET 3 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C457BE05-3B9B-4326-9259-4ABC8F91FC1B}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F5B96289-11B4-4C68-B3D9-2F0642D7064C}] SEQPACKET 2 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F5B96289-11B4-4C68-B3D9-2F0642D7064C}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.



Expected results:

Thunderbird should have started

Comment 1

[Wayne Mery (:wsmwk)]

please see https://support.mozilla.org/kb/mozilla-crash-reporter#w_viewing-crash-reports which describes how to find your crash IDs. Please post your crash IDs in this bug report

Comment 2

[mv]

Here are the Crash IDs from the last three tries, where a crash was sended:
0b50b7f5-3edf-46f4-8350-c2e802140520 from 2014-05-20,
5b80cf6b-5e3c-489a-8264-77a5f2140501 from 2014-05-01 and
c93e5b59-1635-4b60-b7a9-3cd742140429 from 2014-04-29.

Comment 3

[mv]

An addition, which may usefull: the disk number e:/ in the error report, where it searches the file, doesn't really exist. The normal hard disk is c:/ on my pc. There is Thunderbird installed. Under the letter e:/ is sometimes a transportable hard disk connected for making backups.

Comment 4

[Wayne Mery (:wsmwk)]

all the signatures eg bp-0b50b7f5-3edf-46f4-8350-c2e802140520 are mozalloc_abort(char const* const) | NS_DebugBreak | cal::getTimezoneService() which is a crash in calendar