1013931 - Fedex.com doesn't recognize Firefox Android and Firefox OS UAs as mobile

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[Swarnava Sengupta (:Swarnava)]

Visit a fedex tracking page, for example: https://www.fedex.com/insight/findit/nrp.jsp?tracknumbers=575791242545&opco=FX&language=en&clienttype=ivother

Fennec is opening a desktop version of fedex tracking page instead of mobile version.

Comment 1

[Mike Taylor [:miketaylr]]

It looks like they're doing serverside ua detection and aren't recognizing Firefox OS or Firefox for Android as mobile browsers:

$ http --print=Hh GET https://www.fedex.com/fedextrack/ User-Agent:"$CHR"
GET /fedextrack/ HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate, compress
Host: www.fedex.com
User-Agent: Mozilla/5.0 (Linux; Android 4.0.4; Galaxy Nexus Build/IMM76B) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.133 Mobile Safari/535.19

HTTP/1.1 301 Moved Permanently
Cache-Control: max-age=0, no-cache, no-store
Connection: keep-alive
Content-Length: 254
Content-Type: text/html; charset=iso-8859-1
Date: Wed, 21 May 2014 14:57:30 GMT
Expires: Wed, 21 May 2014 14:57:30 GMT
Location: http://m.fedex.com/mt/www.fedex.com/fedextrack
Pragma: no-cache
Server: Apache/2.2
Set-Cookie: siteDC=wtc; path=secure; domain=.fedex.com; expires=Thu, 22-May-2014 14:57:30 GMT

(env)mtaylor at omg-2 in ~/tmp/tmp.noindex
$ http --print=Hh GET https://www.fedex.com/fedextrack/ User-Agent:"$FFA"
GET /fedextrack/ HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate, compress
Host: www.fedex.com
User-Agent: Mozilla/5.0 (Android; Mobile; rv:25.0) Gecko/25.0 Firefox/25.0

HTTP/1.1 200 OK
Accept-Ranges: bytes
Cache-Control: max-age=0, no-cache, no-store
Connection: keep-alive
Content-Encoding: gzip
Content-Length: 2670
Content-Type: text/html
Date: Wed, 21 May 2014 14:57:40 GMT
Expires: Wed, 21 May 2014 14:57:40 GMT
Pragma: no-cache
Server: Apache/2.2
Set-Cookie: siteDC=edc; path=secure; domain=.fedex.com; expires=Thu, 22-May-2014 14:57:40 GMT
Set-Cookie: fdx_cbid=29701262841400684260156590242061; path=/; expires=Tue, 16-May-34 14:57:40 GMT; domain=.fedex.com
Set-Cookie: fdx_locale=en_US; path=/; expires=Tue, 16-May-34 14:57:40 GMT; domain=.fedex.com
Set-Cookie: fdx_locale_data=acl:?|ccc:?|pcc:?|plo:?|uri:/fedextrack/; path=/; expires=Tue, 16-May-34 14:57:40 GMT; domain=.fedex.com
Vary: User-Agent,Accept-Encoding

When spoofing as Chrome Mobile, the m.fedex.com works pretty well. We should recommend to them that they add Firefox mobile browsers to their detection routines.

Comment 2

[Adam Stevenson [:adamopenweb]]

Maybe Zack Perry from Fedex can help with this.

http://www.linkedin.com/in/zackperry
Trying twitter: https://twitter.com/MozWebCompat/status/471402323508756480

Comment 3

[Adam Stevenson [:adamopenweb]]

Response: "sorry I don't work in automation unfortunately. Try the fedex handle and see if they can route you."

Trying the Fedex Help account on twitter. https://twitter.com/MozWebCompat/status/471741917987102721

Comment 4

[Karl Dubost💡 :karlcow]

I didn't understand that answer btw. What is automation and how does it relate to our issue? Adam do you have an idea? I was confused when reading it ^_^

Comment 5

[Adam Stevenson [:adamopenweb]]

Karl, I'm not sure the exact context of "automation" for Fedex though I have experience in that industry. Zack is from the Innovation team and has a lot of tenure, was hoping he'd have a contact for us. But it is a big company so lots of contacts to try if the Fedex Help account doesn't work out.

Comment 6

[Adam Stevenson [:adamopenweb]]

Nothing from Fedex Help. We will have to try someone else.

Comment 8

[Eric Tsai (no more review request accepted)]

Attachment: firefox.png

Fedex now provides mobile version for Firefox android

Comment 9

[Mike Taylor [:miketaylr]]

Great news! Let's go ahead and close.