1015442 - Mac Firefox 29.0.1 Flash constantly crashing

Status: RESOLVED INCOMPLETE

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Mike Foley]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:29.0) Gecko/20100101 Firefox/29.0 (Beta/Release)
Build ID: 20140506152807

Steps to reproduce:

Open pages that contain Flash content


Actual results:

Here's a list of all the Flash crashes on OSX Mavericks 10.9.3, Firefox 29.0.1 and Flash 13.0.0.214. Hardware acceleration disabled in Flash and in Firefox. (Believe me, I've tried just about everything short of a reset)

See troubleshooting info at: https://support.mozilla.org/en-US/questions/1002804?utm_campaign=questions-reply&utm_medium=email&utm_source=notification

As you can see, this is happening WAY too frequently.

Submitted Crash Reports Report ID Date Submitted C4A90953-7DA0-41A7-BB4E-C63132F8F0D5 5/23/14 5:13 PM 7F31319E-2684-4C66-AC3A-2CFBAE6BF574 5/23/14 5:11 PM 6EAD69D1-DB32-4F8E-ABA0-FCEFBEB932D0 5/23/14 11:50 AM CD71E203-B5E2-43B5-8AEA-EA86045B08B4 5/23/14 10:09 AM 1192A9B7-DECB-48EF-8ADF-0B225E591C36 5/23/14 10:03 AM 864C15FE-F728-4BE3-9E5D-49C449A09BDA 5/23/14 9:55 AM 28635310-6509-4BC8-836C-72937AEBB8B6 5/23/14 9:51 AM bp-d0618553-32ca-4a4e-8350-329f52140523	5/23/14 9:18 AM bp-bcdd8969-a436-4303-a318-32ddd2140523	5/23/14 8:55 AM 9225EE22-364F-4E7F-9507-465D4072C61A 5/22/14 5:09 PM 7EC74AF9-4906-438F-831C-53557FF85699 5/22/14 1:43 PM 18ED6FB2-87E7-4CC2-98F1-A23653742611 5/22/14 1:42 PM


Expected results:

Not crashed Flash!

Comment 1

[Steven Michaud [:smichaud] (Retired)]

There's been a big jump in problems on the Mac with the latest Flash version (13.0.0.214), as compared with previous versions:

https://crash-stats.mozilla.com/api/SuperSearch/?plugin_version=13.0.0.214&platform=Mac+OS+X

From this and looking at your crash stacks, this is almost certainly a Flash bug.

It's also true that there are a disproportionate number of these on FF 29.0.1 -- so it's possible there's also a bad interaction with that version of Firefox.  But the crashes/hangs all happen in Flash code.

Comment 2

[Steven Michaud [:smichaud] (Retired)]

> https://crash-stats.mozilla.com/api/SuperSearch/?plugin_version=13.0.0.214&platform=Mac+OS+X

Oops, wrong URL.  Here's the correct one:

https://crash-stats.mozilla.com/search/?plugin_version=13.0.0.214&platform=Mac+OS+X&_facets=signature&_facets=version&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform

Comment 3

[Steven Michaud [:smichaud] (Retired)]

Flash 13.0.0.214 was released on 5/13/2014.

Comment 4

[Mike Foley]

Attachment: An image of about:crashes

FYI: You can see that about:crashes shows that the majority of these crashes only just started a day or two ago.

Comment 5

[Jeromie Clark]

The crash reports that were submitted by the original reporter are for the following signature.  It would be great if we could update the bug to clarify the issue that they're encountering.

That said, this signature is extremely infrequent:
https://crash-stats.mozilla.com/report/list?product=Firefox&signature=hang+%7C+libsystem_kernel.dylib%400x16b42

According to crash-stats, there are 11 instances of this crash reported over the last week with only 9 unique reporters.  Assuming 10% throttling, we're looking at 90 instances of the crash across the entire Mac population over the last week.

If this were a bad generalized problem, we'd see a much higher volume of reports, which makes me wonder about what makes these machines unique.  What we typically see in these instances is that there is third-party interaction in play.  Various internet security packages, privacy plug-ins and video scraping utilities attempt to hook into Flash Player processes, for instance.  It may be content-specific as well. 

It's also interesting that the stacks are pretty mangled.  It's clear that there are symbols present in the system because some stuff is getting resolved, but there are a lot of raw offsets, making me think that memory is corrupted by the time the crash happens.

Information on the steps necessary to reproduce the problem would be very useful.  It would also be good to know if the issue is still happening with Firefox running in Safe Mode, and the output from about:support and about:plugins would be really useful in trying to build a configuration that experiences this problem.

Comment 6

[Mike Foley]

about:support

Application Basics
------------------

Name: Firefox
Version: 29.0.1
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days
---------------------------------

Report ID: bp-d0618553-32ca-4a4e-8350-329f52140523
Submitted: 11 hours ago

Report ID: bp-bcdd8969-a436-4303-a318-32ddd2140523
Submitted: 11 hours ago

All Crash Reports (including 10 pending crashes in the given time range)

Extensions
----------

Name: 1Password
Version: 4.1.0
Enabled: true
ID: [e-mail]

Name: Adblock Plus
Version: 2.6
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon
Version: 0.9.1
Enabled: true
ID: [e-mail]

Name: Add Bookmark Here ²
Version: 29.0.20140506
Enabled: true
ID: [e-mail]

Name: Add to Amazon Wish List Button
Version: 1.10
Enabled: true
ID: [e-mail]

Name: Add-on Update Checker
Version: 2.6
Enabled: true
ID: {891f0410-aaa2-11e0-9f1c-0800200c9a66}

Name: Auto Form
Version: 1.2.4
Enabled: true
ID: autoform@olifozzy

Name: AutoAuth
Version: 2.1
Enabled: true
ID: [e-mail]

Name: Autocopy
Version: 1.0.8
Enabled: true
ID: {0FED7D55-65D4-47b6-A6DE-9A4ADB55355F}

Name: Automatic Save Folder
Version: 1.0.4
Enabled: true
ID: [e-mail]

Name: Choosy
Version: 1.1
Enabled: true
ID: [e-mail]

Name: Clearly
Version: 10.1.1.2
Enabled: true
ID: [e-mail]

Name: Copy Plain Text 2
Version: 1.2.1
Enabled: true
ID: [e-mail]

Name: Default Full Zoom Level
Version: 7.0.5
Enabled: true
ID: {D9A7CBEC-DE1A-444f-A092-844461596C4D}

Name: DNS Cache
Version: 1.7
Enabled: true
ID: [e-mail]

Name: DownThemAll!
Version: 2.0.17
Enabled: true
ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Empty Cache Button
Version: 2.6
Enabled: true
ID: {4cc4a13b-94a6-7568-370d-5f9de54a9c7f}

Name: Evernote Web Clipper
Version: 5.9.1
Enabled: true
ID: {E0B8C461-F8FB-49b4-8373-FE32E9252800}

Name: Favicon Restorer
Version: 1.4
Enabled: true
ID: [e-mail]

Name: FEBE
Version: 7.3.0.1
Enabled: true
ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3}

Name: feedly
Version: 16.0.528
Enabled: true
ID: feedly@devhd

Name: Firebug
Version: 1.12.8
Enabled: true
ID: [e-mail]

Name: FireFTP
Version: 2.0.19
Enabled: true
ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f}

Name: Firesizer
Version: 1.7
Enabled: true
ID: {04426594-bce6-4705-b811-bcdba2fd9c7b}

Name: FireSSH
Version: 0.94.5
Enabled: true
ID: [e-mail]

Name: FlashGot
Version: 1.5.5.98
Enabled: true
ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Name: Gcache+
Version: 1.6
Enabled: true
ID: [e-mail]

Name: Google Redesigned
Version: 2.1.2
Enabled: true
ID: {cc85cd4e-5a5b-4eda-a25c-bdaffa93b406}

Name: Googlebar Lite
Version: 5.0.0
Enabled: true
ID: {79c50f9a-2ffe-4ee0-8a37-fae4f5dacd4f}

Name: HTTPS-Everywhere
Version: 3.5.1
Enabled: true
ID: [e-mail]

Name: Integrated Authentication for Firefox
Version: 3.0.1
Enabled: true
ID: [e-mail]

Name: Lightbeam
Version: 1.0.9
Enabled: true
ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Live HTTP headers
Version: 0.17
Enabled: true
ID: {8f8fe09b-0bd3-4470-bc1b-8cad42b8203a}

Name: Open With
Version: 5.6.1
Enabled: true
ID: [e-mail]

Name: Pocket
Version: 3.0.4
Enabled: true
ID: [e-mail]

Name: Quick Maps
Version: 1.9.0
Enabled: true
ID: [e-mail]

Name: Readability
Version: 2.4
Enabled: true
ID: {6005d9b1-d115-485a-a92a-3f6453ca3fe2}

Name: RESTClient
Version: 2.0.3
Enabled: true
ID: {ad0d925d-88f8-47f1-85ea-8463569e756e}

Name: Save File to
Version: 2.5.1
Enabled: true
ID: [e-mail]

Name: Save Link in Folder
Version: 1.5.15
Enabled: true
ID: {7a46f9fe-4818-4837-ae4a-39c53978ae99}

Name: Saved Password Editor
Version: 2.7.2
Enabled: true
ID: [e-mail]

Name: ScribeFire Next
Version: 4.3.1
Enabled: true
ID: [e-mail]

Name: Session Manager
Version: 0.8.1.1
Enabled: true
ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}

Name: Show my Password
Version: 2.0
Enabled: true
ID: {cd617372-6743-4ee4-bac4-fbf60f35719e}

Name: Status-4-Evar
Version: 2014.05.03.06
Enabled: true
ID: [e-mail]

Name: Tab Mix Plus
Version: 0.4.1.3.1
Enabled: true
ID: {dc572301-7619-498c-a57d-39143191b318}

Name: Test Pilot
Version: 1.2.3
Enabled: true
ID: [e-mail]

Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: [e-mail]

Name: UnPlug
Version: 2.056
Enabled: true
ID: unplug@compunach

Name: WordPress.com Extension
Version: 2
Enabled: true
ID: [e-mail]

Name: Zoom Page
Version: 10.2
Enabled: true
ID: zoompage@DW-dev

Name: AutoCopy 2
Version: 1.2.8.4
Enabled: false
ID: [e-mail]

Name: Social Fixer
Version: 7.801
Enabled: false
ID: [e-mail]

Name: YSlow
Version: 3.1.8
Enabled: false
ID: [e-mail]

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.smart_size_cached_value: 1048576
browser.cache.disk.smart_size.first_run: false
browser.places.smartBookmarksVersion: 6
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20140506152807
browser.startup.homepage_override.mstone: 29.0.1
browser.tabs.drawInTitlebar: false
browser.tabs.loadInBackground: false
browser.tabs.warnOnClose: false
browser.zoom.siteSpecific: false
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 29.0.1
font.internaluseonly.changed: true
font.name.serif.x-western: Verdana
keyword.URL: http://search.yahoo.com/search?fr=spigot-adr-ffmac&ei=utf-8&ilc=12&type=997063&p=
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1400846811
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace:
print.print_command:
print.print_downloadfonts: false
print.print_duplex: -2147483558
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_plex_name:
print.print_resolution: 550
print.print_resolution_name:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.downloads: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.history: false
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.sessions: false
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
security.warn_entering_secure: false
security.warn_entering_weak: true
security.warn_leaving_secure: false
security.warn_submit_insecure: false
security.warn_viewing_mixed: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1400162784

Graphics
--------

Device ID: 0x fd5
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x10de
WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine
windowLayerManagerRemote: false
AzureCanvasBackend: quartz
AzureContentBackend: quartz
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3

NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC

NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC

NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC

NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16

Comment 7

[Mike Foley]

about:plugins


Installed plugins
Find updates for installed plugins at mozilla.com/plugincheck
QuickTime Plug-in 7.7.3

    File: QuickTime Plugin.plugin
    Path: /Library/Internet Plug-Ins/QuickTime Plugin.plugin
    Version: 7.7.3
    State: Enabled
    The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.

MIME Type	Description	Suffixes
video/mp4	MPEG-4 media	mp4
audio/x-ac3	AC3 audio	ac3
video/x-m4v	Video	m4v
application/x-sdp	SDP stream descriptor	sdp
audio/amr	AMR audio	AMR
video/x-flv	Flash Video	flv
application/x-rtsp	RTSP stream descriptor	rtsp,rts
audio/webm	Matroska/WebM file	mkv,mka,webm
video/3gpp2	3GPP2 media	3g2,3gp2
audio/mpeg	MPEG audio	mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
video/webm	Matroska/WebM file	mkv,mka,webm
video/x-nuv	NuppelVideo	nuv
audio/mpeg3	MP3 audio	mp3,swa
application/sdp	SDP stream descriptor	sdp
application/x-mpeg	AMC media	amc
video/x-msvideo	Video For Windows	avi,vfw,vfw,avi,gvi,divx,vp6
video/mpeg	MPEG media	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/aac	AAC audio	aac,adts
video/sd-video	SD video	sdv
audio/x-gsm	GSM audio	gsm
audio/x-caf	CAF audio	caf
audio/3gpp	3GPP media	3gp,3gpp
audio/mp3	MP3 audio	mp3,swa
video/avi	Video For Windows	avi,vfw,vfw,avi,gvi,divx,vp6
audio/mp4	MPEG-4 media	mp4
audio/x-aiff	AIFF audio	aiff,aif,aifc,cdda
video/x-mpeg	MPEG media	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/3gpp	3GPP media	3gp,3gpp
audio/x-mpeg	MPEG audio	mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/x-aac	AAC audio	aac,adts
audio/3gpp2	3GPP2 media	3g2,3gp2
video/quicktime	QuickTime Movie	mov,qt,mqv
audio/x-wav	WAVE audio	wav,bwf
audio/x-mp3	MP3 audio	mp3,swa
audio/x-mpeg3	MP3 audio	mp3,swa
audio/x-m4a	AAC audio	m4a
audio/ac3	AC3 audio	ac3
audio/x-m4p	AAC audio	m4p
audio/x-matroska	Matroska/WebM file	mkv,mka,webm
video/x-matroska	Matroska/WebM file	mkv,mka,webm
audio/x-tta	True Audio	tta
audio/x-m4b	AAC audio book	m4b
audio/aiff	AIFF audio	aiff,aif,aifc,cdda
video/msvideo	Video For Windows	avi,vfw,vfw,avi,gvi,divx,vp6
audio/basic	uLaw/AU audio	au,snd,ulw
audio/wav	WAVE audio	wav,bwf
audio/vnd.qcelp	QUALCOMM PureVoice audio	qcp
Default Browser Helper

    File: Default Browser.plugin
    Path: /Library/Internet Plug-Ins/Default Browser.plugin
    Version: 537
    State: Enabled
    Provides information about the default web browser

MIME Type	Description	Suffixes
application/apple-default-browser	Provides information about the default web browser	
Google Talk Plugin Video Renderer

    File: o1dbrowserplugin.plugin
    Path: /Library/Internet Plug-Ins/o1dbrowserplugin.plugin
    Version: 5.4.1.18709
    State: Enabled
    Version 5.4.1.18709

MIME Type	Description	Suffixes
application/o1d	Google Talk Plugin Video Renderer	o1d
Google Talk Plugin

    File: googletalkbrowserplugin.plugin
    Path: /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
    Version: 5.4.1.18709
    State: Enabled
    Version 5.4.1.18709

MIME Type	Description	Suffixes
application/googletalk	Google voice and video chat	googletalk
Shockwave Flash

    File: Flash Player.plugin
    Path: /Library/Internet Plug-Ins/Flash Player.plugin
    Version: 13.0.0.214
    State: Enabled
    Shockwave Flash 13.0 r0

MIME Type	Description	Suffixes
application/x-shockwave-flash	Shockwave Flash	swf
application/futuresplash	FutureSplash Player	spl
VMware Client Support Plug-in

    File: VMwareClientSupportPlugin60.plugin,VMwareClientSupportPlugin55.plugin
    Path: /Library/Internet Plug-Ins/VMwareClientSupportPlugin60.plugin,/Library/Internet Plug-Ins/VMwareClientSupportPlugin55.plugin
    Version: VMwareClientSupportPlugin 6.0.0.0
    State: Enabled
    The VMware Client Support Plug-in

MIME Type	Description	Suffixes
application/x-vmware-client-support-6-0-0	The VMware Client Support Plug-in	
application/x-vmware-client-support-5-5-0	The VMware Client Support Plug-in	
SharePoint Browser Plug-in

    File: SharePointBrowserPlugin.plugin
    Path: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
    Version: 14.4.1
    State: Enabled
    Microsoft Office for Mac SharePoint Browser Plug-in

MIME Type	Description	Suffixes
application/x-sharepoint	Microsoft Office for Mac SharePoint Browser Plug-in	
application/x-sharepoint-protocolhandler	Microsoft Office for Mac Protocol Handler	
Lync Meeting Join Plug-in

    File: MeetingJoinPlugin.plugin
    Path: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin
    Version: 4.0.7577.5
    State: Enabled
    Microsoft Lync 2010 Meeting Join Plug-in

MIME Type	Description	Suffixes
application/vnd.microsoft.communicator.ocsmeeting	Microsoft Lync 2010 Meeting Join Plug-in	
Java Applet Plug-in

    File: JavaAppletPlugin.plugin
    Path: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin
    Version: Java 7 Update 55
    State: Enabled
    Displays Java applet content, or a placeholder if Java is not installed.

MIME Type	Description	Suffixes
application/x-java-applet;version=1.4	Java applet	
application/x-java-applet;version=1.2.1	Java applet	
application/x-java-applet;version=1.2.2	Java applet	
application/x-java-applet;version=1.3	Java applet	
application/x-java-applet;deploy=10.55.2	Java applet	
application/x-java-vm	Java applet	
application/x-java-applet;version=1.1.1	Java applet	
application/x-java-applet;jpi-version=1.7.0_55	Java applet	
application/x-java-applet;version=1.2	Java applet	
application/x-java-applet;version=1.7	Java applet	
application/x-java-applet;version=1.4.1	Java applet	
application/x-java-applet;version=1.1.2	Java applet	
application/x-java-applet	Basic Java Applets	javaapplet
application/x-java-vm-npruntime	Java applet	
application/x-java-applet;version=1.1	Java applet	
application/x-java-applet;version=1.1.3	Java applet	
application/x-java-applet;version=1.6	Java applet	
application/x-java-applet;version=1.4.2	Java applet	
application/x-java-applet;javafx=2.2.55	Java applet	
application/x-java-applet;version=1.3.1	Java applet	
application/x-java-applet;version=1.5	Java applet	
Silverlight Plug-In

    File: Silverlight.plugin
    Path: /Library/Internet Plug-Ins/Silverlight.plugin
    Version: 5.1.30317.0
    State: Enabled
    5.1.30317.0

MIME Type	Description	Suffixes
application/x-silverlight	Microsoft Silverlight	xaml
application/x-silverlight-2	Microsoft Silverlight	xaml
WebEx64 General Plugin Container

    File: WebEx64.plugin
    Path: /Users/vmware/Library/Internet Plug-Ins/WebEx64.plugin
    Version: 1.0
    State: Enabled
    WebEx64 General Plugin Container Version 205

MIME Type	Description	Suffixes
application/webx-gpc-plugin64	gpc	
Octoshape Streaming Services Browser Plug-In

    File: OctoshapeWeb.plugin
    Path: /Users/vmware/Library/Internet Plug-Ins/OctoshapeWeb.plugin
    Version: 1.0
    State: Enabled
    Octoshape Streaming Services web integration browser plug-in

MIME Type	Description	Suffixes
application/x-octoshapeplugin-client	Octoshape Streaming Services web integration	
Citrix Online Web Deployment Plugin 1.0.0.105

    File: CitrixOnlineWebDeploymentPlugin.plugin
    Path: /Users/vmware/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin
    Version: 1.0.105
    State: Enabled
    Plugin that detects installed Citrix Online products (visit www.citrixonline.com).

MIME Type	Description	Suffixes
application/x-col-application-detector	Citrix Online Application Detector	
Flip4Mac Windows Media Plugin

    File: Flip4Mac WMV Plugin.plugin
    Path: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
    Version: 3.1.0.1
    State: Enabled
    The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.

MIME Type	Description	Suffixes
video/x-ms-asf	Windows Media Video	asf
video/x-ms-asx	Windows Media Playlist	asx
audio/x-ms-wax	Windows Media Playlist	wax
application/x-ms-wmp	Windows Media Plugin	
video/x-ms-wmp	Windows Media Video	wmp
application/x-mplayer2	Windows Media Plugin	
video/x-ms-wmx	Windows Media Playlist	wmx
video/x-ms-wm	Windows Media Video	wm
video/x-ms-wvx	Windows Media Playlist	wvx
video/x-ms-wmv	Windows Media Video	wmv
video/x-ms-asf-plugin	Windows Media Plugin	
audio/x-ms-wma	Windows Media Audio	wma
application/asx	Windows Media Plugin	
LogMeIn Plugin 1.0.0.935

    File: LogMeIn.plugin
    Path: /Library/Internet Plug-Ins/LogMeIn.plugin
    Version: 1.0.935
    State: Enabled
    LogMeIn remote control components

MIME Type	Description	Suffixes
application/x-3amlabs-rafiletransfer	File Transfer	
application/x-3amlabs-raversion	Version	
application/x-3amlabs-raremotecontrol	Remote Control	
application/x-3amlabs-raperfview	Performance Viewer	
Juniper Networks Safari Extensions

    File: net.juniper.DSSafariExtensions.plugin
    Path: /Library/Internet Plug-Ins/net.juniper.DSSafariExtensions.plugin
    Version: 19757
    State: Enabled
    Juniper Networks Safari Extensions

MIME Type	Description	Suffixes
application/x-net-juniper-dssafariextensions	Juniper Networks Extension Type

Comment 8

[Jeromie Clark]

Yeah, that's a lot of extensions, plug-ins and modified defaults.  I'm definitely curious about whether the problem persists on a fresh Firefox profile with all other add-ons and extensions disabled.

Comment 9

[Jeromie Clark]

Also, if you haven't rebooted since the problems have started, I'd start there.

Comment 10

[Mike Foley]

Restarted in Safe Mode. Went to BBC new, CNN, FoxNews.. All heavy Flash sites. No problem. Went to The Blaze The Daily Caller both crashed Flash.

Comment 11

[Jeromie Clark]

Cool, please submit those crash reports and see if the signature summary matches the original ones you submitted.

Comment 12

[Mike Foley]

Yup, I did a few moments ago.. Submitted one. 2BB1ED1D-BA00-4419-A42A-67A7A29F095E	5/23/14	8:12 PM

Comment 13

[Jeromie Clark]

That ID isn't submitted.  Please click on it.  It will open a new window, and the id you pasted will change to start with bp-something-something.  The link to the page that gets opened is what I'm looking for.

Comment 14

[Mike Foley]

Done: https://crash-stats.mozilla.com/report/index/bfc0400b-8bed-4546-af4b-313df2140524

Comment 15

[Jeromie Clark]

FWIW, I've been trying to make this crash for the last 10-15 minutes with both Firefox 28 and 29.0.1 on my MacOS 10.9.2 machine.  I have 10 tabs open between Daily Caller and Blaze (mostly playing video where it's free), and I fired up a couple test DRM videos just to be sure that it wasn't something there.

Comment 16

[Mike Foley]

I'm going to wipe out my profile and re-create it. This is getting frustrating. :( I did a backup with FEBE and I'll restore all the extensions and used plugins.

Comment 17

[Mike Foley]

Wiping out my profile and starting fresh didn't help at all.

There was a comment in the forums about an extension, https-Everywhere, that was causing this issue. I'm not seeing it. IMHO, it's a Flash problem. Here's a URL that crashed both Firefox and Safari but played just fine in Google Chrome. 

http://video.foxnews.com/v/3584228020001/meet-the-us-navys-cake-boss/?intcmp=obnetwork#sp=show-clips

mike

Comment 18

[Jeromie Clark]

Sorry, I could have saved you some time there.  If you need to do this in the future, you can create a new Firefox profile to use temporarily and then just switch back to your preferred profile.

To be clear, I'm not asking you to jump through hoops because I don't believe it's a problem.  I'm trying to come up with a reproducible case that we can attach a C++ debugger to.  If we can reproduce it, it's usually really easy to turn around a fix.  If we can't reproduce it, the best we can do is make guesses and push out blind fixes that we hope might work. This is unlikely to get you a satisfactory resolution.

For what it's worth, this video also plays fine for me. I'm running the channel in the background in both Firefox and Safari and it's played through a couple videos and commercials.

For what it's worth, Firefox and Safari share the NPAPI plug-in version of Flash Player.  Chrome uses the PPAPI version, which is pretty different.  Off the top of my head, I can't remember if 

I'm curious to know whether disabling Hardware Acceleration makes the crash go away.  Please disable Hardware Acceleration in Flash Player by right-clicking on Flash content and choosing Settings.  Click the left-most tab and uncheck Enable Hardware Acceleration.

If that's the case, I'd like to track down the exact make and model of your hardware to see if we can reproduce the issue there.

Thanks!

Comment 19

[Jeromie Clark]

*  Off the top of my head, I can't remember if (premature save) HW acceleration is enabled in Chrome; however, I'm seeing comparable CPU usage across the three browsers.

Comment 20

[Mike Foley]

Hi guys,

Yup, I know that Chrome kinda does it's own thing with Flash. Just wanted to add the datapoint. (FWIW, I'm a s/w geek/IT guy/sometimes coder that really sucks at it. So you can go full geek if needed) :)

H/W acceleration is turned off in Firefox and in the Flash plugin. Same issue. 
H/W is a 2013 Macbook Pro, 16GB, SSD, Core i7.

Comment 21

[Mike Foley]

Note that I also uninstalled Flash (using the Adobe uninstaller) and re-installed it fresh.

Comment 22

[Mike Foley]

Bug filed with Adobe. This is ridiculous how **** their software is.

Bug #3767474

Comment 23

[Mike Foley]

And now? It looks like a system reboot has cleared this up. 

<facepalm>

Comment 24

[Jeromie Clark]

I've closed the bug on the Adobe side.  Glad we could help.

Comment 25

[Benjamin Smedberg]

I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.

Comment 26

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.