101545 - Crash if called from Copernic Basic 5.0.2 and Copernic exited first

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Peter Jones]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:0.9.4+) Gecko/20010914
BuildID:    2001091403

Crash if:
Start Copernic
Invoke Mozilla from Copernic
Shutdown Copernic.

Suspect DDEML.DLL conflict.

Reproducible: Always
Steps to Reproduce:
1. Start Copernic Basic 5.0.2
2. Search for "Steve Maguire", (for example).
3. Double-click on first entry to start Mozilla. Page loads.
4. On task bar, go back to Copernic.
5. File/Exit Copernic.


Actual Results:  DrWatson dump occurs; Mozilla stays open.



Expected Results:  Copernic should exit normally.

Step 3, and maybe 2, seems essential. When I tried:
1. Start Copernic Basic 5.0.2
2. Open Mozilla
3. Go Home on Mozilla.
4. On task bar, go back to Copernic.
5. File/Exit Copernic,
no crash occurred.

It's possible this ia a Copernic bug, a Mozilla bug, or a synergistic
interaction between the two, such as a conflict in allocating/releasing
DDEML.DLL. I'm posting here so engineers from both organizations can work together.

I have already reported this problem to Copernic, and  received ticket 45082
from tnem, requesting more information. I'll let Copernic support know about
this report, and suggest they join the discussion.

Comment 1

[Peter Jones]

Attachment: Dr Watson file when exiting Copernic

Comment 2

[Peter Jones]

Attachment: Description of bug in Copernic ticket 45082, edited from their e-mail to me (reporter)

Comment 3

[Doron Rosenberg (IBM)]

cc: timeless 

reporter, is there a url  about copernic?

Comment 4

[Peter Jones]

Copernic's site is:
http://www.copernic.com ; downloading should work from:
http://www.copernic.com/go?dest=downloadenbasic

Comment 5

[Peter Jones]

Copernic tech support has asked me for Tools/Options/General settings. Here are
the ones I sent:

1) In Tools/Options/Visual/General, all three TextLabels & Ad
Banners checkboxes are on.

2) In Tools/Options/Browser/General, I have:
Search Results: Use Result Explorer
Browser: Use an alternate (F:\mozilla.org\Mozilla\mozilla.exe)

Comment 6

[Keyser Sose]

Marking these all WORKSFORME sorry about lack of response but were very
overloaded here. Only reopen the bug if you can reproduce with the following steps:

1) Download the latest nightly (or 0.9.6 which should be out RSN)
2) Create a new profile
3) test the bug again

If it still occurs go ahead and reopen the bug. Again sorry about no response
were quite overloaded here and understaffed.