Closed Bug 1016360 Opened 7 years ago Closed 3 years ago

crash in virtual_keyboard_xpcom.dll (Kaspersky)

Categories

(Core :: XPCOM, defect)

30 Branch
x86
Windows NT
defect
Not set
critical

Tracking

()

RESOLVED WORKSFORME
Tracking Status
firefox30 + affected

People

(Reporter: tracy, Unassigned)

Details

(Keywords: crash, topcrash-win)

Crash Data

This bug was filed from the Socorro interface and is 
report bp-938ebbb9-528d-45bf-8134-ad3702140525.
=============================================================

This crash has been on each of the early Fx30 betas (1-5) in low volume. However it has increased in volume on beta6 and more so on beta7.

a crash reporters comment: 
Entering material and report and seemed to lock. Would not type anything.. www.equator.com
Correlations for Firefox 30.0b Windows NT:

100% (179/179) vs.   1% (212/33284) virtual_keyboard@kaspersky.com
100% (179/179) vs.   1% (206/33284) 13.0.1.4401
0% (0/179) vs.   0% (1/33284) 13.0.2.653
0% (0/179) vs.   0% (1/33284) 14.0.0.4929
0% (0/179) vs.   0% (1/33284) 4.0.8.54
0% (0/179) vs.   0% (3/33284) 4.0.9.111
Summary: crash in virtual_keyboard_xpcom.dll → crash in virtual_keyboard_xpcom.dll (Kaspersky)
(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #1)
> Correlations for Firefox 30.0b Windows NT:

That's add-ons, FWIW.
Needs an addon fix: presumably somebody from release-management should be in charge of contacting Kaspersky?

Is it possible that the new version of the addon (13.0.2.653) already fixes this?
Flags: needinfo?(release-mgmt)
Adding what looks like an alias for Kaspersky to the bug.  I also heard back from the contact with them that they will be investigating this and that their new version of Virtual Keyboard is developed via NPAPI (for newer versions of their products, like KAV/KIS2014). They are aware that when Firefox 30 releases, their plugins will be disabled because they will not be compatible.
Flags: needinfo?(release-mgmt)
In the last 6 months there are just a few crashes but they are all version 30
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → WORKSFORME
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