Username taken/No email address defined [MDN/Persona sign-in/set-up]

VERIFIED FIXED

Status

developer.mozilla.org
Sign-in
VERIFIED FIXED
4 years ago
4 years ago

People

(Reporter: georginahayes, Unassigned)

Tracking

Details

(Whiteboard: [specification][type:bug][support])

(Reporter)

Description

4 years ago
What did you do?
================
1. Tried to sign in to MDN, was directed to use my Persona account 

2. Signed in using my existing Persona; [myname]@gmail.com

3. Landed on https://developer.mozilla.org/en-US/users/browserid_register

4. Tried to add my username; theinsomnianiac

5. Got message "the username you entered already exists"

6. Thought 'Oh Bugger! My Persona account has a different email address than the one I used on MDN'

7. Went and set up a new Persona using the other email address

8. Signed in using my new Persona; [myusername]@gmail.com

9. Landed on https://developer.mozilla.org/en-US/users/browserid_register

10. Tried to add my username; theinsomnianiac

11. Got message "the username you entered already exists"

12. Sighed a very deep sigh...

13. Entered my username under 'Forgot your email?' 





What happened?
==============
I landed on a page with the following message;

No email found for this account 

Could not find email for theinsomnianiac. Please file a bug [http://mzl.la/mdn-bug] to restore your account. 




What should have happened?
==========================

At this point the 'Forgot your email?' option should have found the email address associated with my username and sent a reminder to that address which would have enabled me to log in/set up my profile using that address.


Is there anything else we should know?
======================================
I am 99% convinced that my username [theinsomnianiac] was originally associated with the email address [myusername]@gmail.com however it may also have been associated with the one I use for this account [myname]@gmail.com
(Reporter)

Updated

4 years ago
Summary: MDN/Persona sign-in/set up problem: username taken/no email address defined → Username taken/No email address defined [MDN/Persona sign-in/set-up]

Updated

4 years ago
Component: General → Login
Whiteboard: [specification][type:bug] → [specification][type:bug][support]
If you give me your username and the email address you want to use with it, I can update the database for you. Just email me directly.
I have fixed your account's entry in the database. Let me know if you have any further trouble.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
(Reporter)

Comment 3

4 years ago
(In reply to Eric Shepherd [:sheppy] from comment #2)
> I have fixed your account's entry in the database. Let me know if you have
> any further trouble.

All working perfectly now, thank you so much :D
Status: RESOLVED → VERIFIED
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