1018949 - Too many "Undelivered Mail Returned to Sender" coming from [e-mail]

Status: RESOLVED FIXED

(www.mozilla.org :: General, defect)

Description

[Jeff Beatty [:gueroJeff]]

There are a lot of "Undelivered Mail Returned
to Sender" messages coming through the Contribute mailing list. Many seem to be due to the address [e-mail], which may be a subscriber to the contribute mailing list. Could someone look into this please?

Comment 1

[Jeff Beatty [:gueroJeff]]

Another problematic email is [e-mail]

Comment 2

[Larissa Shapiro]

Jay had complained at the time of the CEO issue abotu the volume of messages he was getting but all my messages to him bounced… I had not noticed it was still happening. This is the ‘I have a suggestion about firefox” category, we may need to find someone else to triage this. Thanks Jeff.

Comment 3

[Jennifer Bertsch [:jbertsch]]

Hi Larissa and Jeff-

Remind me what the "Contribute mailing list" is?  Is it the about:home newsletter?  Or what you sign up for if you click the submit button in the "want to help" area of the Get Involved page?

Thx,
Jen

Comment 4

[Jessilyn Davis]

The "Contribute mailing list" is <[e-mail]>. I don't remember how you sign up to be on this mailing list. Larissa, do you know?

There should be a way that someone can manage the people that are on this internally-managed mailman list.

The about:mozilla newsletter is housed in ExactTarget and you sign up on the /contribute page either in the "Sign up for a weekly newsletter that is full of community news and contribution opportunities." signup box, or by checking the box for "I’d like to receive regular contribution news by email" checkbox when submitting the "Want to help?" form. I think this issue is outside of the ExactTarget/newsletter realm.

Comment 5

[Jessilyn Davis]

Another potential place to track down this problem is the mailing lists used on the "Want to help?" form on the site - where do these inquires get forwarded to? Are any getting forwarded to "[e-mail]"?

Comment 6

[Larissa Shapiro]

I believe the problem here is to do with the back end of the registration form. David manages ownership of this list AFAIK. The back end of the Get Involved page contribution system is documented here https://wiki.mozilla.org/Contribute/Get_Involved_Details#By_Functional_Area and Jay is the Firefox Feedback area steward. We may need to get a new one. I've tried to email Jay, but the address bounces.

Comment 7

[Jennifer Bertsch [:jbertsch]]

Alrighty.

I think the next step here is for David to remove [e-mail], [e-mail], and any other "Undelivered Mail Returned to Sender"email addresses from the list?

Comment 8

[Larissa Shapiro]

Yes, and then we need to replace them with other functional area stewards. Jay and Madalina share SUMO, so we can leave Madalina there, but we will need to find new stewards for the Firefox Feedback and Suggestions areas. ALexa does not seem to be associated with any of the areas, but she might be associated with one of the localized contacts. We'll see what we can find. For now, could someone from webdev remove Jay?

Comment 9

[Jennifer Bertsch [:jbertsch]]

I think David maintains the list?  Not webprod?

Comment 10

[Jennifer Bertsch [:jbertsch]]

But I might be wrong?

Comment 11

[Larissa Shapiro]

Its not really an email list, its a script: https://github.com/mozilla/bedrock/blob/master/bedrock/mozorg/email_contribute.py and its (to my knowledge) usually been maintained by webprod but if we need to I can try to find a resource n our team.

Comment 12

[Kohei]

Attachment: pull request

Comment 13

[Jennifer Bertsch [:jbertsch]]

You rock, Kohei.  Thanks for your help!

Comment 14

[Jennifer Bertsch [:jbertsch]]

Larissa-  We'll get it reviewed and live this week.

Comment 15

[Larissa Shapiro]

Thank you!!!!!

Comment 16

[[github robot]]

Commits pushed to master at https://github.com/mozilla/bedrock

https://github.com/mozilla/bedrock/commit/616993146a5fe14f169b8226df1d72c392f4a7ec
Fix Bug 1018949 - Too many "Undelivered Mail Returned to Sender" coming from [e-mail]

https://github.com/mozilla/bedrock/commit/837c92e86af6410a6c5d7652ee3bab8b0769e9f2
Merge pull request #2070 from kyoshino/bug-1018949-undelivered-mail

Fix Bug 1018949 - Too many "Undelivered Mail Returned to Sender" coming from [e-mail]

Comment 17

[Jeff Beatty [:gueroJeff]]

Hey everyone, there's another email that's causing a lot of bounces on this list. Shall I file another bug or can I add it here?

[e-mail]

This appears to be connected to the Creative area of interest.


==================================================================================

This is the mail system at host bedrock1.webapp.phx1.mozilla.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<[e-mail]>: host smtp.mozilla.org[63.245.216.70] said: 450 4.1.2
    <[e-mail]>: Recipient address rejected: Domain not found (in reply
    to RCPT TO command)



Reporting-MTA: dns; bedrock1.webapp.phx1.mozilla.com
X-Postfix-Queue-ID: EC7F81A28B7
X-Postfix-Sender: rfc822; [e-mail]
Arrival-Date: Sun,  8 Jun 2014 04:43:52 -0700 (PDT)

Final-Recipient: rfc822; [e-mail]
Original-Recipient: rfc822;[e-mail]
Action: failed
Status: 4.1.2
Remote-MTA: dns; smtp.mozilla.org
Diagnostic-Code: smtp; 450 4.1.2 <[e-mail]>: Recipient address
    rejected: Domain not found


Welcome to Mozilla!.eml
Asunto:
Welcome to Mozilla!
De:
[e-mail]
Fecha:
6/8/14 5:43 a.m.
A:
[e-mail]

Thanks for your interest in getting involved with Mozilla.

Visual design is handled by our Creative team and we work on projects ranging from logos to marketing campaigns to websites to... well, just about anything and everything visual around here. If that sounds like something you’d like to be a part of, here are some next steps you can take:

* Follow us on Twitter: http://www.twitter.com/mozcreative  — This is currently the main point of contact for visual design contributors at Mozilla. Aside from the regular stream of creative-related news, links to our blog posts and miscellaneous pieces of Internet interest, we'll be posting projects and design challenges for you to work on, so please be sure to follow us.

* Read our blog: https://blog.mozilla.org/creative/ — Learn more about the latest projects we're working on.

If you have questions or comments about any of this, please feel free to write back.

— The Creative Team



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