Hi there, Please refer to bug 969363, as the same problem is happening again. MoFo sends out a 'please donate' email, and the link to unsubscribe from the mailing list takes the user to a donate page...which is not what we want. The solution is in bug 969363 so hopefully it won't be too hard to fix! Thanks!
Forgot to add the link. The current unsubscribe link in the email is this: https://donate.mozilla.org/unsubscribe It takes people to the donation page, when it should take people to the unsubscribe page.
Becky - the redirect on our side is still correct (noted below). if it's no longer working, i suspect something has been changed at sendto.mozilla.org. Bobby- can you review that piece similar to what you did last time? $ curl -I https://donate.mozilla.org/page/unsubscribe HTTP/1.1 301 Moved Permanently Server: Apache X-Backend-Server: pp-web02 Vary: Accept-Encoding Content-Type: text/html; charset=iso-8859-1 Date: Wed, 04 Jun 2014 16:53:07 GMT Location: https://sendto.mozilla.org/page/unsubscribe/ Transfer-Encoding: chunked Connection: Keep-Alive X-Cache-Info: caching
OS: Mac OS X → All
Hardware: x86 → All
Looks like the problem is a missing `/page/` part of that unsubscribe URL. Becky, do you know which campaign/email/whatever people are clicking "unsubscribe" on?
Flags: needinfo?(bobby) → needinfo?(becky)
Hi Bobby - it was a "thank you for donating" email, however there was no subject line so I can't pin point exactly which thank you email it was. It's been over a week since I received the complaint that the unsubscribe button isn't working, and I haven't received any others. Because of that, I think it's fair to say this complaint is a one off - a reply to an old email for instance, when the link wasn't working. I am going to close the bug as Fixed, because I think most of the recent emails we've been sending have the updated link. Thanks for everyone's help - sorry to file a bug based on just the one issue!
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
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