No internet connection error message when installing app should be more user friendly

RESOLVED WONTFIX

Status

Marketplace
General
P4
normal
RESOLVED WONTFIX
4 years ago
2 years ago

People

(Reporter: vt, Unassigned)

Tracking

Avenir
x86
Mac OS X
Points:
---

Details

(Whiteboard: [marketplace-transition])

Attachments

(2 attachments)

(Reporter)

Description

4 years ago
Created attachment 8436106 [details]
screenshot-of-error.png

# Build Information

Device: Flame
Gaia      d2cfef555dabab415085e548ed44c48a99be5c32
Gecko     https://hg.mozilla.org/mozilla-central/rev/51b428be6213
BuildID   20140605040202
Version   32.0a1
ro.build.version.incremental=94
ro.build.date=Tue May 20 09:29:20 CST 2014

# Steps to reproduce

1) Launch marketplace
2) Go to an application's page
3) Turn on airplane mode from settings drawer
4) Try to install app

# Expected results

A better error message is shown that doesn't involve cryptic error codes. See Neilson's Usability Engineering p142 for more info on how to write error messages.

# Actual Results

See attached screenshot.

Comment 1

4 years ago
Created attachment 8436111 [details]
friendlier error message

We show the reported gaia error message when user clicks on the install button. All other user actions while offline trigger the much friendlier "No internet connection" error message. See attached screenshot.

Updated

4 years ago
Priority: -- → P4

Updated

2 years ago
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → WONTFIX
Whiteboard: [marketplace-transition]
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