1023602 - Bango Internal Server Error

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect, P2)

Description

[Andy McKay]

We turned on:
* billing config v2
* bango identity
on our stage servers.

We get the following:
* click the buy button on an app
* enter pin
* get a "notice error" page

Looking at the logs I see the following:

Jun 10 22:43:59 localhost6.localdomain: [10.8.83.213] w.pay:INFO Start pay provider payflow "1" for transaction webpay:e7ae2a38-a0ee-4082-8792-fd19aed971c9 at: https://mozilla.bango.net/mozpayments/?bcid2=133859035&X-Bango-Use-Merchant-Identifier=true :/data/addons-stage/www/marketplace.allizom.org-webpay/deploy-webpay-stage-20140610220251-14c052eacd/webpay/webpay/pay/views.py:499

Jun 10 22:43:59 localhost6.localdomain: [10.8.83.213] w.pay:INFO immediately redirecting to payment URL https://mozilla.bango.net/mozpayments/?bcid2=133859035&X-Bango-Use-Merchant-Identifier=true for trans {u'status': 0, u'resource_pk': 3919, u'uuid': u'webpay:e7ae2a38-a0ee-4082-8792-fd19aed971c9', u'created': u'2014-06-10T15:43:53', u'source': u'marketplace', u'notes': {u'issuer_key': u'marketplace.allizom.org', u'network': {}, u'pay_request': {u'aud': u'marketplace.allizom.org', u'iss': u'marketplace.allizom.org', u'request': {u'name': u'Test App (8hk)', u'icons': {u'48': u'https://marketplace-stage.cdn.mozilla.net/img/uploads/addon_icons/502/502577-48.png?modified=1201365f', u'32': u'https://marketplace-stage.cdn.mozilla.net/img/uploads/addon_icons/502/502577-32.png?modified=1201365f', [snipped]

Jun 10 22:44:00 localhost6.localdomain: [10.8.83.213] w.bango:INFO Bango error: <QueryDict: {u'BillingConfigurationId': [u'133859035'], u'ResponseCode': [u'INTERNAL_ERROR'], u'P': [u''], u'Currency': [u''], u'BangoUserId': [u'2118967955'], u'MerchantTransactionId': [u'webpay:e7ae2a38-a0ee-4082-8792-fd19aed971c9'], u'MozSignature': [u'8f02210ab09084e1089f93c1ed3b1ff0c6a2944e7e84bc709f3925c949ebc037'], u'Token': [u'809143cf-21d5-4e1d-b756-82bf10ddb6c5'], u'ResponseMessage': [u'A problem on the server meant that the request could not be processed'], u'BangoTransactionId': [u'0'], u'TransactionMethods': [u''], u'Price': [u'0'], u'Network': [u'']}> :/data/addons-stage/www/marketplace.allizom.org-webpay/deploy-webpay-stage-20140610220251-14c052eacd/webpay/webpay/bango/views.py:106

 s.bango:INFO webpay:webpay:e1f53fff-c7f5-45ed-88da-5c0e608b28d6 Received notification for billing_config_id u'133857355': bango_response_code: u'INTERNAL_ERROR'; bango_response_message: u'A problem on the server meant that the request could not be processed'; bango_trans_id: u'0'; bango_token: u'fefd8cdc-1b18-47b3-a09c-e5a89396873a'; moz_transaction: u'webpay:e1f53fff-c7f5-45ed-88da-5c0e608b28d6'; amount: u'0'; currency: u'' :/data/addons-stage/www/payments.allizom.org/deploy-solitude-stage-20140610220107-df8f756f02/solitude/lib/bango/resources/notification.py:41

Comment 1

[Keir Kettle]

Investigating

Comment 2

[Andy McKay]

Fix planned for push Thursday 26th.

Comment 4

[Simone Masiero]

Now live

Comment 5

[Andy McKay]

I no longer see this error.