Closed Bug 1023724 Opened 10 years ago Closed 10 years ago

Can't access email folders after upgrade in Thunderbird

Categories

(Thunderbird :: Untriaged, defect)

24 Branch
x86_64
Windows 8.1
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: ramsden, Unassigned)

Details

(Keywords: dataloss)

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 (Beta/Release) Build ID: 20140506152807 Steps to reproduce: Allowed an up date. start Thunderbird. Actual results: ran the upgrade to 24.6 NONE of my email folders, except an inbox I rarely use are available. Nothing I did could change that, except deleting that inbox. Now my main inbox shows, but none of the boxes associated with that account. forget about any other account. Expected results: it should have worked! all access to all accounts, and folders! I'm going to have to re-evaluate my decision on e-mail clients. This is unacceptable. When it's worse than worseless free is too expensive.
richard, did you recover your folders?
Severity: normal → critical
Flags: needinfo?(ramsden)
Keywords: dataloss
Whiteboard: [closeme 2014-08-01]
After several restarts all but one acct was restored. A couple weeks later that one showed up. I didn't do anything specific to get these accts to work again. Weird. One thing that bothers me. There used to be a unified view of all my inboxes, I can't find how to re-enable that.
Flags: needinfo?(ramsden)
(In reply to richard ramsden from comment #2) > One thing that bothers me. There used to be a unified view of all my > inboxes, I can't find how to re-enable that. Alt | view | Folders | Unified for now let's keep the bug open for your original issue
Whiteboard: [closeme 2014-08-01]
(In reply to richard ramsden from comment #2) > After several restarts all but one acct was restored. A couple weeks later > that one showed up. > I didn't do anything specific to get these accts to work again. Weird. Given that we do not know what caused this, but also currently cannot reproduce, I'll close this incomplete. Please reopen if you see the problem again
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.