1029872 - adobe flash or shockwave crashed using Firefox 31.0 Beta update channel

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140623175014

Steps to reproduce:

I did nothing. I fact, I was typing an email when the message popped up.


Actual results:

A message popped up telling me ShockWave had crashed. Then I saw another popup saying Adobe Flash Player had crashed. I do not know what all that means. THIS HAPPENED LESS THAN 10 MINUTES AFTER A FIREFOX SECURITY AND STABILITY UPDATE. Some stability. 
Here is the text of other messages that have gratuitously popped up over the last couple of days:
Warning: Unresponsive Script

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: https://apis.google.com/_/scs/apps-static/_/js/k=oz.gapi.en.YJACmGjJeBE.O/m=plusone/rt=j/sv=1/d=1/ed=1/am=AQ/rs=AItRSTPMEqn4lb2tqJn_mUlmkBC1ptK_DA/cb=gapi.loaded_0:19

Buttons: Continue and Stop Script

Another one in less than 30 minutes:
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: https://apis.google.com/_/scs/apps-static/_/js/k=oz.gapi.en.YJACmGjJeBE.O/m=plusone/rt=j/sv=1/d=1/ed=1/am=AQ/rs=AItRSTPMEqn4lb2tqJn_mUlmkBC1ptK_DA/cb=gapi.loaded_0:19

At your suggestion earlier I updated to the Beta track. I'm still getting these gratuitous errors. I allowed the latest update just a few minutes ago because I thought it would fix this nonsense. Please forgive my misplaced optimism.

Oh yes, and sometimes Firefox just gratuitously flips behind some other program or behind the History/Bookmark form if it happens to be up. Or it flips from one tab to another three or four tabs away. This behavior just started within the last couple of weeks I believe.

I'm using Win7.


Expected results:

People, not wanting to hurt feelings, but this has been going on for years! You have the best browser out there - but it needs to work and not annoy!!!

Comment 1

[[e-mail]]

http://forgivenwife.com/2014/06/24/you-reap-what-you-sow/
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: http://platform.twitter.com/widgets.js:38

My Firefox was on another tab in Firefox and I was using IE at the time this message popped up. When I switched back to Firefox, I saw that it had popped over to the tab with this website.

I get these "script" messages sometimes hourly.

I don't know if this is part of the same problem or part of the Shockwave/Flash Player problem but often and randomly, Firefox cycles into and out of "Not Responding" mode.

Comment 2

[[e-mail]]

http://fitness.mercola.com/sites/fitness/archive/2014/06/20/physical-activity-bone-health.aspx?e_cid=20140620Z1_DNL_art_2&utm_source=dnl&utm_medium=email&utm_content=art2&utm_campaign=20140620Z1&et_cid=DM48140&et_rid=559008141
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: https://apis.google.com/_/scs/apps-static/_/js/k=oz.gapi.en.IxEqh9WsySE.O/m=plusone/rt=j/sv=1/d=1/ed=1/am=AQ/rs=AItRSTMw2LOndknOpMMxxM_-I5B3dsTKxQ/cb=gapi.loaded_0:19

This popped up less than an hour after the previous Script message. I was on another tab and had not accessed this tab for at least a couple of days. Firefox just popped me over to this tab and gave this message.

Comment 3

[[SV Manager] Florin Mezei, QA (:FlorinMezei)]

[e-mail], are you still getting these issues? I could not reproduce them using 31.0b9 (2014-07-10), Win 7 x64.

Have you tried any of the following:
- running Firefox in safe mode (with your addons disabled): http://support.mozilla.com/kb/Safe+Mode
- with a new, empty profile: http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Comment 4

[[e-mail]]

Florin
I don't know if I'm still getting the Flash Player problem. I just run FF with Shockwave disabled and only turn it on if I go to a page and see an object on the screen telling me that it needs Shockwave or Flash Player to display the contents of the object. If it's something I want to see, I activate Shockwave and refresh the page.

I still occasionally get the "Script" messages but it usually only occurs on web pages that automatically refresh periodically such as:
http://www.titantv.com/default.aspx

As soon as I click the Stop Script button in the message box, I am transferred to this page (above link) and it completes refreshing. I believe this problem has to do with the many ads on that page.

I began reading the instructions in the two links above and, I must apologize, my eyes began to glaze over. I thought, "Of course it's going to run fine with all of the addons disabled." So I figured it would be far easier to just disable the one addon that was causing the problems. So far it's been a tolerable level of annoyance. Most videos, etc, don't need Shockwave it turns out and 90% of the getting locked up with "Firefox is not responding" messages across the top of the window have gone away.

I'll try running with Shockwave activated and If the problem is still occurring I'll do as you say and run in safe mode with a new profile. I'll let you know.

Comment 5

[[e-mail]]

(In reply to Florin Mezei, QA (:FlorinMezei) from comment #3)
> [e-mail], are you still getting these issues? I could not
> reproduce them using 31.0b9 (2014-07-10), Win 7 x64.
> 
> Have you tried any of the following:
> - running Firefox in safe mode (with your addons disabled):
> http://support.mozilla.com/kb/Safe+Mode
> - with a new, empty profile:
> http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-
> manager

Florin
I don't know if I'm still getting the Flash Player problem. I just run FF with Shockwave disabled and only turn it on if I go to a page and see an object on the screen telling me that it needs Shockwave or Flash Player to display the contents of the object. If it's something I want to see, I activate Shockwave and refresh the page.

I still occasionally get the "Script" messages but it usually only occurs on web pages that automatically refresh periodically such as:
http://www.titantv.com/default.aspx

As soon as I click the Stop Script button in the message box, I am transferred to this page (above link) and it completes refreshing. I believe this problem has to do with the many ads on that page.

I began reading the instructions in the two links above and, I must apologize, my eyes began to glaze over. I thought, "Of course it's going to run fine with all of the addons disabled." So I figured it would be far easier to just disable the one addon that was causing the problems. So far it's been a tolerable level of annoyance. Most videos, etc, don't need Shockwave it turns out and 90% of the getting locked up with "Firefox is not responding" messages across the top of the window have gone away.

I'll try running with Shockwave activated and If the problem is still occurring I'll do as you say and run in safe mode with a new profile. I'll let you know.

I know it's annoying to you that I didn't do as you asked and I apologize for that.

Comment 6

[Matthias Versen [:Matti]]

There are not enough information for a developer to fix this bug and this also looks like a bug in flash itself

Comment 7

[[e-mail]]

I have been running with Shockwave activated for some time now and haven't had a problem. But both Firefox and Adobe have had several updates since I last posted. I have also gotten the occurrences of Shockwave in my Plugin list down from three to only one [That's a story all its own!]. I also have installed AdBlock which is running at it's lowest blocking level so I am not exposed to as many ads that require Shockwave.
On the other hand, I have had quiescent periods before only to have the same problems return.
It's disturbing that, if I'm having these problems, tens of thousands of others must be having them also and no one knows what's causing them.
Another thing I don't understand is "Resolved Incomplete"