Vidyo conference is extremely laggy on video

RESOLVED FIXED

Status

Infrastructure & Operations
AVOps: Vidyo
RESOLVED FIXED
4 years ago
2 years ago

People

(Reporter: peterbe, Unassigned)

Tracking

Details

Attachments

(1 attachment)

(Reporter)

Description

4 years ago
Whenever I'm in a vidyo conference with more than 1 person there's a severe video lag. Sometimes it's a 10 second delay between hearing people and seeing their lips move. This makes following shared slides useless because not only is the lag so severe the video is just really sluggish and stuttery. 

I have previously filed a Service Now request on this (Guillermo tried to help) but it fizzled out. 

I have OSX 10.9.3 and for what it's worth, I can do Skype, Facetime and Google Hangout on this laptop just fine.
(Reporter)

Comment 1

4 years ago
Created attachment 8449703 [details]
Screenshot 2014-07-02 13.37.14.png

Not sure if it's relevant at all but when I click to start VidyoDesktop it takes a good 30 seconds to start.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → FIXED
(Assignee)

Updated

2 years ago
Product: Audio/Visual Infrastructure → Infrastructure & Operations
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