1032862 - [research] Search suggestions

Status: RESOLVED WONTFIX

(support.mozilla.org :: Search, defect)

Description

[Ricky Rosario [:rrosario, :r1cky]]

This bug is to explore what can be done and what makes sense for search suggestions on SUMO. Basically, it would be a drop down with suggestions as you type. I think there are at least two possibilities here:

* it works like google and tries to guess what you are going to search for and completes the word/phrase/sentence. Clicking on one would execute the search for that full string.
* it shows articles and questions below based on what you've typed so far. Clicking on one would take you straight to that article or question.

What is the best experience? What is possible with ES?

This bug is about making a recommendation on whether we should do this at all and how.

Comment 1

[Ricky Rosario [:rrosario, :r1cky]]

Does that sound right, Kadir ^^ ?

Comment 2

[Ricky Rosario [:rrosario, :r1cky]]

Oops, this was Search Suggestions. I'll file the Instant search bug now for the current sprint. Pushing this one out.

Comment 3

[Kadir Topal [:atopal]]

Ricky, the description sounds right. I think the first one is suggestions and the second one sounds more like instant search

Comment 4

[Ricky Rosario [:rrosario, :r1cky]]

pushing search suggestions out.

Comment 5

[Kadir Topal [:atopal]]

Moving to next sprint, to clarify purpose in light of instant search being available

Comment 6

[Ricky Rosario [:rrosario, :r1cky]]

Instant search hasn't landed on prod and might need a few iterations depending on feedback we receive. It doesn't make sense to start this yet.

Comment 7

[Ricky Rosario [:rrosario, :r1cky]]

Moving for real

Comment 8

[Kadir Topal [:atopal]]

We won't be going forward with this until we have reviewed instant search on production. The major benefit in this would be catching spelling mistakes before they happen, but instant search might give us the same results.

Comment 9

[Wayne Mery (:wsmwk)]

I'm confused - does bug 1039525 (Implement instant search) block this one and this is intended to be way more broad than bug 1039525?  Or the other way around, this blocks bug 1039525?

And this bug intended to mainly/only be a nicer search aid for users?  Or will it also greatly improve the search results which are requested for example in bug 791250?  (of which perhaps bug 794083 Add way to be specific with the advanced search is the biggest issue?)

TBH, search in sumo is so bad/difficult that as a triager for support and bugzilla I stay away from SUMO and don't do much work there - it's just too hard to find things.

Comment 10

[Kadir Topal [:atopal]]

(In reply to Wayne Mery (:wsmwk) from comment #9)
> I'm confused - does bug 1039525 (Implement instant search) block this one
> and this is intended to be way more broad than bug 1039525?  Or the other
> way around, this blocks bug 1039525?

This bug is blocked by a review of the implementation of bug 1039525. There are two possible results of that review: 
a. Instant Search covers the issue described here, and this bug is set to WONTFIX.
b. Instant Search is not enough, in that case this bug goes back on the roadmap. 

 
> And this bug intended to mainly/only be a nicer search aid for users?  

Yes, if by nicer you mean: it will give visitors of the site a higher chance to find the article that solves their problem, because we are offering them better search results (in the sense of: do what I mean, not what I say)

Or
> will it also greatly improve the search results which are requested for
> example in bug 791250?  (of which perhaps bug 794083 Add way to be specific
> with the advanced search is the biggest issue?)

This will have limited impact for contributors, it does not cover advanced search at all. There is another project underway though, and if it's prioritized high enough, we might be working on advanced search next quarter. See the forum redesign here: https://docs.google.com/a/mozilla.com/spreadsheets/d/1CRY62Pqthfc3SVBObQ-mJre1Hdx998IX-XMDhqCjkF4/edit#gid=0


> TBH, search in sumo is so bad/difficult that as a triager for support and
> bugzilla I stay away from SUMO and don't do much work there - it's just too
> hard to find things.

Hope we can change that soon!

Comment 11

[Wayne Mery (:wsmwk)]

Thanks!

As you may have noticed, bug 1054652 is my (starting) attempt to identify issues that would greatly help from the contributor POV.

Comment 12

[Joni Chan]

We already have instant search and unless there's a strong use case for this, we'll close this out.