1035137 - First letter of headers missing on about:accounts

Status: RESOLVED FIXED

(Firefox :: Sync, defect)

Description

[Andreas Goetz]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140703154127

Steps to reproduce:

I'm trying to setup FF30 stable with Sync on a new PC. Already have FF31b with sync on old PC.

1. Click "Get started"
2. Click "Already have an account"


Actual results:

1. navigates to about:accounts, Headline shows 'reate a FF account' ('C' is missing)
2a. Headline shows 'ign in' ('S' is missing)
2b. Cannot enter email as I only have an account name on old PC


Expected results:

a) UI should show missing characters
b) login should be possible with account name, not email only

Comment 1

[:Gijs (he/him)]

It sounds like you're using "old sync" instead of Firefox Accounts. I'm fairly sure we removed the ability to set up that type of sync in Firefox 29, even if syncing (when already set up) still works. C.f. https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync?as=u&utm_source=inproduct#w_what-if-i-dont-want-to-update-to-the-new-sync

The letters being missing sounds very strange. Can you post a screenshot?

Comment 2

[Andreas Goetz]

Attachment: Screenshot (this one ff31b)

Here we go

Comment 3

[Andreas Goetz]

Thank you for the "old sync account" hint. That's solved. My confusion came from the fact that I was already on a current FF version and didn't understand why my account should be "old". The first letter problem is reproducible on two laptops of different brand.

Comment 4

[Chris Karlof [:ckarlof]]

We've seen this issue in IE 9, but never Firefox: https://github.com/mozilla/fxa-content-server/issues/1267

We'll investigate further.

Comment 5

[Tim Maks van den Broek [:mad_maks]]

I see the same at the nl version of https://accounts.firefox.com/signin

Comment 6

[Tim Maks van den Broek [:mad_maks]]

in firefox 31.0

Comment 7

[Tim Maks van den Broek [:mad_maks]]

Attachment: firefoxaccount.png

the dutch version doesn't only mis the the first letter but also all the 'a'.... see screenshot

Comment 8

[Chris Karlof [:ckarlof]]

This is a broken web font issue. We've made some progress on this: https://github.com/mozilla/fxa-content-server/issues/1267

Fix should be out in week or so.