Closed Bug 1036772 Opened 10 years ago Closed 6 years ago

store.nba.com sends desktop site to Firefox on smartphones

Categories

(Web Compatibility :: Site Reports, defect, P3)

Product:
Web Compatibility
Component:
Site Reports
Platform:
ARM
Android
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: karlcow, Assigned: adamopenweb, Mentored)

References

(
URL
)

Details

(Whiteboard: [country-us] [serversniff] [sitewait]) 

+++ This bug was initially created as a clone of Bug #1036732 +++

With Firefox OS or Firefox for Android on smartphones
When accessing http://store.nba.com/ 
the user is receiving the desktop content.

Expected:
Mobile content as for iOS devices, Or blink browsers (Chrome, Opera, UCWeb)
Safari on iPhone and Android stock browser are redirected to http://store.nba.com//partnerID/13558, Firefox OS and Firefox on Android are not redirected. 

Selected HTTP response headers (Firefox OS, Firefox on Android, Safari on iPhone):

Response for: 'Mozilla/5.0 (Mobile; rv:29.0) Gecko/29.0 Firefox/29.0'
Response Status: 200
content-length: 80139
content-type: text/html; charset=utf-8

Response for: 'Mozilla/5.0 (Android; Mobile; rv:26.0) Gecko/26.0 Firefox/26.0'
Response Status: 200
content-length: 80139
content-type: text/html; charset=utf-8

Response for: 'Mozilla/5.0 (iPhone; CPU iPhone OS 6_0 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A5376e Safari/8536.25'
Response Status: 302
content-length: 154
location: http://store.nba.com//partnerID/13558
content-type: text/html; charset=utf-8
Whiteboard: [serversniff] [country-us] → [country-us] [serversniff] [contactready]
In accordance to https://groups.google.com/d/msg/mozilla.compatibility/OHsR590ExWs/W3ohc41tFAAJ
Requalifying the bug, the issue is happening on Firefox Android too.
OS: Gonk (Firefox OS) → Android
Still an issue on Firefox Android. Adam, perhaps you can try to find a contact?
Whiteboard: [country-us] [serversniff] [contactready] → [country-us] [serversniff] [needscontact]
Flags: needinfo?(astevenson)
The European store is redirecting us to the mobile store. 
http://m.nbastore.eu/stores/nba/mobile/en?portal=C467P788&CMP=PSC-C467P788
Looks like the site is made by http://www.radial.com/clients.
Also it's hosted on the Amazon platform, managed by the Large Account Services team.

Let's see what is the best way to contact Radial.
Flags: needinfo?(astevenson)
The site has some general inboxes and web form, probably not the best way to start.
Their twitter account seems to be one way only communication https://twitter.com/RadialCorp
There's an engineer that is active on twitter, let's try him https://twitter.com/MozWebCompat/status/747457918669197312
Assignee: nobody → astevenson
Status: NEW → ASSIGNED
Whiteboard: [country-us] [serversniff] [needscontact] → [country-us] [serversniff] [sitewait]
Our contact has responded: "@MozWebCompat sure, thanks for the heads up"
It is still sending Firefox Android to the desktop version. I sent a follow up to our contact on twitter, see if we can get an update.
Priority: -- → P1
This seems to be fixed now, the mobile layout is displayed.

[Tested with:]
Browser / Version: Firefox Nightly 63.0a1 (2018-08-08)
Operating System: Samsung Galaxy S7 Edge (Android 7.0) - Resolution 1440 x 2560 pixels (~534 ppi pixel density)
Status: ASSIGNED → RESOLVED
Closed: 6 years ago
Priority: P1 → P3
Resolution: --- → FIXED
Product: Tech Evangelism → Web Compatibility
Component: Mobile → Site Reports
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