Closed Bug 1041570 Opened 11 years ago Closed 11 years ago

Flash & HTML5 Video Freeze The Entire Browser

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Version:
33 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: the009, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:33.0) Gecko/20100101 Firefox/33.0 (Beta/Release) Build ID: 20140719030203 Steps to reproduce: Go to YouTube or any Video site that has HTML5 or Flash HD video playback. Watch a video and try to pause or stop it randomly. This happens often but not to every video. Actual results: The entire browser freezes and becomes non responsive. The plugin container and Mozilla eventually hang for eternity or crash totally. Expected results: The video should stop or pause and nothing should crash.
Hardware: x86 → x86_64
Please check if the issue occurs using Firefox in safe mode (with your addons disabled): http://support.mozilla.com/kb/Safe+Mode And on a new, empty profile: http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager
Component: Untriaged → Plug-ins
Product: Firefox → Core
Well it turns out it is a plugin/addon causing the issue ( turn off the lights ). But I don't know if this is a plugin issue or a FireFox issue now because when I tried to disable plugin by plugin some would not disable I had to delete them test and then reinstall. No matter how many times I restarted the browser they would not disable till they were removed. ( I had tried safe mode before so I thought It was FireFox but again they just didnt disable )
Did you try on a clean profile ?
Yes the browser ran fine but a few plugins would not disable with restart even on a clean profile.
On a clean profile, nothing should be disabled. In safe mode, only the extensions (addons) should disable. The plugins remain enabled. So, if everything's ok in safe mode/new profile, it means one of your addons is causing the problem. It's an addon issue and not a Firefox one. You can disable them manually one by one until you find the culprit. Make sure to send then a notification to the addon's developer about the problem.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → WORKSFORME
Sorry I guess I did not explain what I did properly. I tried the old profile in safe mode and the plugins still ran. I then created a new profile and tried the browser ran just fine no issues. I then installed my plugins back into a clean profile and the issue came back. I then tried with a clean profile to remove the addons one at a time and that is where I found the issue of them not disabling. If I deleted the addons they were gone but disabling them did nothing. It would say this addon will be disabled with a restart, so I would click restart and nothing would happen the addons just stayed enabled. So I guess this would be a different bug then I originally posted. The bug seems to be that some addons are not being disabled.
Resolution: WORKSFORME → INVALID
(In reply to The009 from comment #6) > If I deleted the addons they were gone but disabling them did nothing. It > would say this addon will be disabled with a restart, so I would click > restart and nothing would happen the addons just stayed enabled. > > So I guess this would be a different bug then I originally posted. The bug > seems to be that some addons are not being disabled. Yes, please file a new bug for this.
Product: Core → Core Graveyard
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