crash in CCliModalLoop::CCliModalLoop with G Data AVKProxy

NEW
Unassigned

Status

()

Core
General
--
critical
4 years ago
a year ago

People

(Reporter: dmajor (offline), Unassigned)

Tracking

({crash, topcrash})

unspecified
All
Windows NT
crash, topcrash
Points:
---

Firefox Tracking Flags

(firefox48 affected, firefox49 affected, firefox-esr45 affected, firefox50 affected, firefox51 affected)

Details

(crash signature)

(Reporter)

Description

4 years ago
This bug was filed from the Socorro interface and is 
report bp-578b75ec-6ea5-4b74-95ac-559502140723.
=============================================================

The crash is in COM plumbing, so it's unclear what's the issue, but it is 100% correlated with Banksafe64.dll from G Data AntiVirus Proxy (AVKProxy).

It's Win64 only (so nightly channel only). We first started seeing the crash on 4 April 2013 with this DLL version:
    Image name: Banksafe64.dll
    Timestamp:        Wed Feb 05 15:46:29 2014 (52F1A605)
    File version:     1.2.14036.226
    Product version:  1.2.0.0

This is one of the top crashes on 34 so far, but rankings may not be reliable this early. If it persists, let's try to find a contact at G Data.
(Reporter)

Comment 1

4 years ago
> We first started seeing the crash on 4 April 2013 
That should say 2014.
This is now the #10 topcrasher on Nightly 34.0a1 with 94/15568 crashes in the last 7 days.
Keywords: topcrash

Updated

2 years ago
Crash Signature: [@ CCliModalLoop::CCliModalLoop(unsigned long, unsigned long, unsigned long, int)] → [@ CCliModalLoop::CCliModalLoop(unsigned long, unsigned long, unsigned long, int)] [@ CCliModalLoop::CCliModalLoop]
Crash volume for signature 'CCliModalLoop::CCliModalLoop':
 - nightly (version 51): 2 crashes from 2016-08-01.
 - aurora  (version 50): 39 crashes from 2016-08-01.
 - beta    (version 49): 75 crashes from 2016-08-02.
 - release (version 48): 40 crashes from 2016-07-25.
 - esr     (version 45): 29 crashes from 2016-05-02.

Crash volume on the last weeks (Week N is from 08-22 to 08-28):
            W. N-1  W. N-2  W. N-3
 - nightly       1       0       0
 - aurora       12      12       2
 - beta         28      22      12
 - release       8       8      11
 - esr           2       4       3

Affected platform: Windows

Crash rank on the last 7 days:
           Browser   Content     Plugin
 - nightly #446
 - aurora  #51
 - beta    #650
 - release #1331     #224
 - esr     #1283
status-firefox48: --- → affected
status-firefox49: --- → affected
status-firefox50: --- → affected
status-firefox51: --- → affected
status-firefox-esr45: --- → affected
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