v31.0 in Windows startup doesn't load properly

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
3 years ago
3 years ago

People

(Reporter: jim.church18, Unassigned)

Tracking

({hang, regression})

31 Branch
x86_64
Windows 7
hang, regression

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0 (Beta/Release)
Build ID: 20140605174243

Steps to reproduce:

1) Start Thunderbird (TB) upon booting PC (Windows 7 Home Premium). 
2) Exit TB.
3) Attempt to start TB later. 
4) Message appears that it is already running, and that I need to re-boot to get TB back up.  


Actual results:

Started Windows Task Manager.  TB was NOT in the Applications list as implied by the error message above, but rather showed up on the Process list twice.  Deleted TB from Process list by using "End Process" command for each appearance in the list.  Then able to restart TB.  Reinstalled TB version 24.0.1 to cure the problem after several vain re-boots and tries to get v 31.0 to work properly.

This seems similar to Firefox Bug 541016 on your list.


Expected results:

TB should restart after being closed without re-booting the computer or resorting to manual removal from the Windows Task Manager process list.  That is how 24.0.1 works.

Updated

3 years ago
Keywords: regression
(Reporter)

Updated

3 years ago
Whiteboard: If shut down, cmd proc does not kill the procedure. Duplicate procedure is added when restart is attempted which results in erroe code. Only happens on my desk top. Older laptop also running windows 7 has no problem with thunderbird.

Comment 1

3 years ago
So Thunderbird is in the startup list or startup folder?
I don't know if it uses startup folder in safe mode, but please try safe mode and tell us what happens.  https://support.mozilla.org/en-US/kb/safe-mode
Flags: needinfo?(jim.church18)
Keywords: hang
Summary: v31.0 in Windows loads as Process rather than Application (??), so it will not restart without reboot or cancellation from Windows Task Manager once it is opened → v31.0 in Windows startup doesn't load properly
Whiteboard: If shut down, cmd proc does not kill the procedure. Duplicate procedure is added when restart is attempted which results in erroe code. Only happens on my desk top. Older laptop also running windows 7 has no problem with thunderbird.

Updated

3 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Flags: needinfo?(jim.church18)
Resolution: --- → INCOMPLETE
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