Closed Bug 1047693 Opened 10 years ago Closed 10 years ago

"Reset..." article keeps redirecting to test articles

Categories

(support.mozilla.org :: Knowledge Base Software, task)

x86
macOS
task
Not set
normal

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: jsavage, Unassigned)

Details

I created three test versions of the "Reset Firefox - easily fix most problems" (https://support.mozilla.org/en-US/kb/reset-firefox-easy-fix-most-problems?redirect=no) article in the admin category for a Google Content Experiment. The test articles are listed here: https://support.mozilla.org/en-US/contributors/administration.

I used slightly different titles and slugs for each version by adding periods and extra hyphens. We ran the test and everything seemed fine.

Today, Alice noticed that the original article started redirecting to the test versions (https://support.mozilla.org/en-US/forums/knowledge-base-articles/710522?last=61158). We don't know how the redirect happened - there was no markup added and no other change in the article history. I thought our system mistook the test articles for duplicates, so I changed their titles in the past hour, but the redirect is still happening.

Note: the original article is showing REDIRECT markup now but that didn't appear until I changed the test article titles after the problem was reported. I didn't make any changes to the original article itself but I'm the only one showing up in the article history. When Alice reported it, all the original content was there along with its full article history. The history seems to have been wiped out after I changed the test articles.
The original "Reset Firefox - easily fix most problems" article is in the "How to" category and is listed here:
https://support.mozilla.org/en-US/kb/category/20?page=7

The URL of the original article is  
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Here's the original article's History:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems/history

The last revision was 
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems/revision/53192
and doesn't show any redirect markup.

Related discussion, with more detail: 
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems/discuss/5398 
Why does this article redirect to an Administration test article created May 13?
See also:
Bug 1049715 - Remove code for content experiment
This has been resolved by the fix for bug 1049715
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → WORKSFORME
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