1047905 - Firefox does not close after clicking X, can only end from processes, add ons and about: tabs stop working after a couple of hours of being open

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[timmc712]

Attachment: Troubleshooting info

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140716183446

Steps to reproduce:

Used Firefox for a couple of hours


Actual results:

After a couple of hours, some plug ins (namely LastPass and Old Default Image Style) stop working correctly. I cannot click about:addons from the tools menu, I have to enter it manually. When I try to exit Firefox the save tabs dialogue pops up but nothing happens when I pick an option. I have to end the process from Task Manager


Expected results:

Preferably no add-ons stop working about a couple of hours. Or I'm able to close Firefox normally

Comment 1

[Loic]

You have a ton of add-ons, maybe the issue is here.
A good test is resetting the default profile (Firefox saves it in a folder stored on the desktop) to see if the issue appears again:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

It would be better to install no add-on during the test (or only a few like ABP).

In addition you can find more support here: https://support.mozilla.org/

Comment 2

[[:Aleksej]]

> A good test is resetting the default profile

Still, why not just creating a new profile (or even using safe mode)?  How is restoring from the backup easier than using the profile manager?  https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles


For the issue with about:addons, I'd try disabling "Max Tabs" and maybe "What about:.." (not sure what that does).

And remove some extensions you are not sure you need (especially the disabled ones).

Comment 3

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Hi Timmc,

Did the suggestions from Loic and Aleksei helped to resolve your issue ?  

Also, can you please test this on the latest Firefox release (43.0.4) or latest Nightly (46.0a1, https://nightly.mozilla.org/) and tell me if this still reproduces for you ? When doing this please use a new fresh Firefox profile, maybe also in safe mode (https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems). 

Thanks,
Cosmin.

Comment 4

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Considering the fact that the reporter did not provided more information on my request, I will mark this issue as resolved - incomplete. 
If you can still reproduce this, feel free to reopen it and provide the requested information.

Thanks,
Cosmin.