I lost all my mail and ability to fetch new mail



MailNews: Message Display
17 years ago
14 years ago


(Reporter: Ben Guthrie, Assigned: (not reading, please use seth@sspitzer.org instead))


({dataloss, relnote})

Windows 98
dataloss, relnote

Firefox Tracking Flags

(Not tracked)




17 years ago
I've only been using the mail & news component at home for about a month now.  
that being said, I've been enjoying it.  I generally download the latest 
nightly each day and install on top of the existing one.  
After downloading Friday's, I believe my profile was corrupted in so far as 
mail is concerned.  I downloaded 2 or 3 nightlies over the weekend and the 
problem persists.

the email in question is a POP3 account.  when I examine the settings, they
appear to be correct.

1) all my mail has disappeared
2) my 3 newsgroups are also gone
3) the "get message" icon is greyed & unusable

what should I do to regain functionality, hopefully without losing the months 
worth of email received since switching this profile from NS 4.76?


17 years ago
Summary: I lost all my mail and ability to fetch net mail → I lost all my mail and ability to fetch new mail
Please never install a new build over an older build !
Please uninstall mozilla, delete all files that the uninstaller had not deleted
and reinstall mozilla !
If that doesn't fix the problem, you can create a new profile
(run "mozilla -profilemanager"  and create a second additional profile)
If that works and you old profile not you can create your Accounts in your new
profile and copy the files
Old-Profile\mail\Account.name\*.* -> new-profile\mail\Account-name\*.*

Comment 2

17 years ago
build id: 2001101503

installed atop the non-working build from Sunday
without any deletions just as a first shot.

I'm pleased to report that the mail component IS working
and all my e's & newsgroup posts appear to be in place,
various folders complete.

Matthias, may I respectfully disagree?  This isn't 
Mozilla 17 or 18.  If a new version/release will not
install in place with the installer, that's a BUG in and
of itself.  And a thank you for your suggestions, which I
planned to try next.  I'm filing away you comments for 
future problem resolution.

I'll reset this to resolved/fixed from work in the am - I filed it
from there & don't have the password for that id here

Comment 3

17 years ago
fixed for me
Last Resolved: 17 years ago
Resolution: --- → FIXED
This is not m17 or M18 but it's also not Mozilla 1.0. (and Mozilla 1.0 will also
have a "few" bugs)
We have a few bugs about this "installing over an older build" problem and this
bugs will be fixed.
And if you read the 0.9.5 release notes:
"Install into a new empty directory. Installing on top of previously installed
builds may cause problems."

There will be a point where we don't mark bugs worksforme if they are fixed with
a new profile but currently we do it. 

BTW: The nighly builds are test builds. You can crash on near every page with a
nightly or you can loose all you mails or your bookmarks ....

Thanks for your time, this bug report and that you are using mozilla. 
I'm happy that this works again for you !!


verified after reporters comment

Comment 5

17 years ago
Same problem on 2001101503 and 2001101603 Win32 installer builds (WindowsME).
Reinstalling any of these builds does not help. Downgrading to 2001101103 saves
the day.

I believe this bug has something to do with multiple mail and news accounts (I
have 3 each).

Matti: I do not quite buy your argument in this case. It is a serious data loss
which may sooner or later hit a milestone build. Then it needs at least to be
relnoted. Therefore it is a valid dataloss bug. 

And think what happens if the milestone is the basis of next Netscape release.
Losing the ability to use mail and news after upgrading to (say) Netscape 6.11
for users with multiple accounts would be a major problem for Netscape.
Therefore nominating nsbeta1.
Severity: normal → major
Keywords: dataloss, nsbeta1, relnote
Resolution: FIXED → ---


17 years ago
Ever confirmed: true

Comment 6

17 years ago
OK. I did more research. Removing component.reg solved the problem. Therefore, I
sent email to Hook (per comment of dmose on bug 93848) and mark the bug INVALID
(also per bug 93848).
Last Resolved: 17 years ago17 years ago
Resolution: --- → INVALID

Comment 7

17 years ago
This is similar in symptoms but not identical to the blocker bug 105771.
Product: Browser → Seamonkey
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