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Missing Operator Services SIM Toolkit on Flame

RESOLVED FIXED

Status

Firefox OS
Vendcom
RESOLVED FIXED
3 years ago
3 years ago

People

(Reporter: remco, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

3 years ago
Created attachment 8467733 [details]
Screenshot Operator Services

The Operator Services toolkit is missing on my Flame device. I expect the Operator Services menu to appear based on the SIM inserted.

This is tested on Flame running V123 + FFOS v1.3 (original T2M Package) and it's tested on Flame running V123 + FFOS v2.0 using shallow flash.

If I use the same SIM in an Alcatel OneTouch Fire E device running v1.3 the Operator Services menu will show up (see attachment).
Bruce - I see the same issue with my Flame. Do you know if something has broken in the build?
Flags: needinfo?(bhuang)
This is fixed in the next build that should be dropping soon.
cc'ing Francis.
Flags: needinfo?(bhuang)
Bruce: Are you saying it was a problem in the partner build? Or is it a Gecko/Gaia issue that we fixed? If it's the latter, we should close this a duplicate.
Flags: needinfo?(bhuang)

Comment 4

3 years ago
hi All,

STK is added to Flame KK engineering build V162-3. QA Mike has verified it with success.

Comment 5

3 years ago
for anthony,

STK is fixed in partner side. clear bhung's ni
Flags: needinfo?(bhuang)
Thanks for the details. Closing per comment 4.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Component: Gaia::Settings → Vendcom
Resolution: --- → FIXED
(Reporter)

Comment 7

3 years ago
Francis,

I have partners doing testing on Flame and STK is very important in their region. They are running of user builds (b2g-nightly) since they are basically customers and not developers.

Can they expect the STK to come back after an OTA? If so, when would that happen? If not, do I need to reflash the complete phone? That latter would be an issue since the devices are not with me.

I'm not sure what V162-3 refers to...

Comment 8

3 years ago
remco,

T2M will release official KK v1.4 build to Moz by 8/15. if there's no issue, user will be able to FOTA and upgrade v1.3 to v1.4. Exact schedule depends on v1.4 build quality. but, yes, user can expect this update by FOTA.
(Reporter)

Comment 9

3 years ago
Thanks Francis,

To be sure, the 8/15 package will include STK with v1.4. Will I be able to shallow flash v2.0 on the device and retain the STK option in the menu?
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