SFO Macchiato "Unable to join conference room" from Tablet and on Vidyo Desktop

RESOLVED FIXED

Status

Infrastructure & Operations
AVOps: Conference Rooms
--
critical
RESOLVED FIXED
3 years ago
2 years ago

People

(Reporter: soap, Assigned: Guillermo Huerta [Disabled MoCo account])

Tracking

(Blocks: 1 bug)

Details

(Reporter)

Description

3 years ago
Tested this morning, it is unable to join from the room tablet and on Vidyodesktop from my mac.
(Reporter)

Updated

3 years ago
Blocks: 875840
How do we correct this issue w/ Vidyo. Reboot portal? Do we know if they have a fix coming for this via portal software?
Severity: normal → critical
Flags: needinfo?(ghuerta)
This will have to be resolved by either deleting and recreating the room or rebooting the portal.
Flags: needinfo?(ghuerta)
(Reporter)

Comment 3

3 years ago
Guillermo - I deleted and recreated the room. Still showing "Unable to join Conference room." This is the same behavior that was for user David Boswell. I re-call the only thing that fixed it was rebooting the portal.
Guillermo - Can we plan to reboot or upgrade the portal this weekend? This room is down until we do so.
Flags: needinfo?(ghuerta)
Is the system able to join any other rooms?
Flags: needinfo?(ghuerta)
Confirming it is able to join other rooms. Guillermo to reboot the portal this weekend until we get security approval to jump to Vidyo portal 3.1, which correct this issue.

Soap or Ruben - please test on Monday!
Rebooted and confirmed fixed.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → FIXED
Product: Audio/Visual Infrastructure → Infrastructure & Operations
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