Password Manager doesn't autofill on att.com

RESOLVED INVALID

Status

()

Toolkit
Password Manager
RESOLVED INVALID
4 years ago
4 years ago

People

(Reporter: FredMcD, Unassigned)

Tracking

31 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

4 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140716183446

Steps to reproduce:

I was logging into my account at ATT.COM. 


Actual results:

Firefox v31 built in Password Manager did not fill in user or password information.


Expected results:

P.M. should have filled in the information. I checked. P.M. has the information, but will not
copy to the web page. I deleted the data, entered the info on the page, P.M. saved the
data, but still not copy to login page. All settings for page look correct.

NOTE: Add-on; AutoFill works on same page without any problem.
(Reporter)

Comment 1

4 years ago
Similar bugs;

Reported: 2010	https://bugzilla.mozilla.org/show_bug.cgi?id=618698
		Autocomplete password manager doesnt work on some sites
	Assigned To: 	Nobody; OK to take it and work on it 

Reported: 2014	https://bugzilla.mozilla.org/show_bug.cgi?id=1046556
		Login form autofill broken
	Note: Talks about multiple user / passwords same site

Updated

4 years ago
Component: Untriaged → Password Manager
Product: Firefox → Toolkit
Hello Fred, 

Could you follow the instructions at https://wiki.mozilla.org/Firefox:Password_Manager_Debugging to turn on logging information and also look at the list of common reasons why passwords aren't autofilled.

Could you also provide a direct link to the login page on att.com as sometimes there are multiple login pages on a website and some work while others don't.
Flags: needinfo?(FredMcD)
Summary: Password Manager Not Work Some Web Sites → Password Manager doesn't autofill on att.com
(Reporter)

Comment 3

4 years ago
Private message received from Col-el;
https://support.mozilla.org/en-US/messages/read/19172

The web page www.att.com is using autocomplete=off on the input fields of the login form.
You can see that if you right-click the name field and use Inspect Element to open the
built-in Inspector. Current Firefox versions will offer remember the name and password,
but likely still respect autocomplete=off and not autofill the name and password automatically.
(Reporter)

Comment 4

4 years ago
I had thought autocomplete=off was ignored, but Col-el says autocomplete=off
is ignored only when storing the password, not filling it in.
Flags: needinfo?(FredMcD)
That's correct. Thanks for following-up.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → INVALID
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