Closed Bug 1051659 Opened 10 years ago Closed 6 years ago

[B2G][Settings] Factory reset does not delete all data stored in the device.

Categories

(Firefox OS Graveyard :: Gaia::Settings, defect)

Product:
Firefox OS Graveyard
Component:
Gaia::Settings
Platform:
ARM
Linux
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(b2g-v2.1 affected, b2g-v2.2 affected)

Status:
RESOLVED WONTFIX
Tracking Flags:
Tracking Status
b2g-v2.1 --- affected
b2g-v2.2 --- affected

People

(Reporter: Lina.Guo, Assigned: arcturus)

References

(
URL
)

Details

(Whiteboard: [2.1-exploratory-3]) 

Repro Steps:
  1.Without SD card,set the default media location 'internal',then take some photoes or record a video.

 2. Reset device to factory defaults 
   Enter Settings->Device information->More information->Reset Phone->click “reset"


Result:
   While we found that only the contacts can be deleted, the photoes and video still there.


Expected: 
  All data should be deleted.


Please help check it,thanks a lot.
Summary: [V1.3] [B2G][Settings] Factory reset does not delete all data stored in the device. → [tarako] [B2G][Settings] Factory reset does not delete all data stored in the device.
This issue REPROES on Flame Devices: 2.1 and 2.2

Results: When performing 'Reset Phone' to Factory Reset your Flame Device, user's media within Gallery/Music/Videos will not be deleted.


Special Note-- When Full Flashing between builds, it is expected to perform like a factory reset; however the same results from this bug occur. 

May be related to bug 1073335: [Flame][KK] Could not format internal storage
**************************************************************************************************

Environmental Variables:
------------------------------------------
Device: Flame 2.1 319MB KitKat (Full Flash)
BuildID: 20141011000201
Gaia: f5d4ff60ffed8961f7d0380ada9d0facfdfd56b1
Gecko: d813d79d3eae
Gonk: 52c909e821d107d414f851e267dedcd7aae2cebf
Version: 34.0a2 (2.1)
Firmware: V180
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

Device: Flame 2.2 Master 319MB KitKat (Full Flash)
BuildID: 20141011040204
Gaia: 95f580a1522ffd0f09302372b78200dab9b6f322
Gecko: 3f6a51950eb5
Gonk: 52c909e821d107d414f851e267dedcd7aae2cebf
Version: 35.0a1 (2.2 Master)
Firmware: V180
User Agent: Mozilla/5.0 (Mobile; rv:35.0) Gecko/35.0 Firefox/35.0
URL: http://youtu.be/Gm5xFZXa82s
QA Whiteboard: [QAnalyst-Triage?]
status-b2g-v2.1: --- → affected
status-b2g-v2.2: --- → affected
Summary: [tarako] [B2G][Settings] Factory reset does not delete all data stored in the device. → [B2G][Settings] Factory reset does not delete all data stored in the device.
Whiteboard: [2.1-Daily-Testing]
Whiteboard: [2.1-Daily-Testing] → [2.1-exploratory-3]
Firefox OS is not being worked on
Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → WONTFIX
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