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[B2G][Settings] Factory reset does not delete all data stored in the device.

NEW
Assigned to

Status

Firefox OS
Gaia::Settings
--
critical
3 years ago
3 years ago

People

(Reporter: Lina.Guo, Assigned: arcturus)

Tracking

unspecified
ARM
Linux

Firefox Tracking Flags

(b2g-v2.1 affected, b2g-v2.2 affected)

Details

(Whiteboard: [2.1-exploratory-3], URL)

(Reporter)

Description

3 years ago
Repro Steps:
  1.Without SD card,set the default media location 'internal',then take some photoes or record a video.

 2. Reset device to factory defaults 
   Enter Settings->Device information->More information->Reset Phone->click “reset"


Result:
   While we found that only the contacts can be deleted, the photoes and video still there.


Expected: 
  All data should be deleted.


Please help check it,thanks a lot.

Updated

3 years ago
Summary: [V1.3] [B2G][Settings] Factory reset does not delete all data stored in the device. → [tarako] [B2G][Settings] Factory reset does not delete all data stored in the device.
This issue REPROES on Flame Devices: 2.1 and 2.2

Results: When performing 'Reset Phone' to Factory Reset your Flame Device, user's media within Gallery/Music/Videos will not be deleted.


Special Note-- When Full Flashing between builds, it is expected to perform like a factory reset; however the same results from this bug occur. 

May be related to bug 1073335: [Flame][KK] Could not format internal storage
**************************************************************************************************

Environmental Variables:
------------------------------------------
Device: Flame 2.1 319MB KitKat (Full Flash)
BuildID: 20141011000201
Gaia: f5d4ff60ffed8961f7d0380ada9d0facfdfd56b1
Gecko: d813d79d3eae
Gonk: 52c909e821d107d414f851e267dedcd7aae2cebf
Version: 34.0a2 (2.1)
Firmware: V180
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

Device: Flame 2.2 Master 319MB KitKat (Full Flash)
BuildID: 20141011040204
Gaia: 95f580a1522ffd0f09302372b78200dab9b6f322
Gecko: 3f6a51950eb5
Gonk: 52c909e821d107d414f851e267dedcd7aae2cebf
Version: 35.0a1 (2.2 Master)
Firmware: V180
User Agent: Mozilla/5.0 (Mobile; rv:35.0) Gecko/35.0 Firefox/35.0
QA Whiteboard: [QAnalyst-Triage?]
status-b2g-v2.1: --- → affected
status-b2g-v2.2: --- → affected
Summary: [tarako] [B2G][Settings] Factory reset does not delete all data stored in the device. → [B2G][Settings] Factory reset does not delete all data stored in the device.
Whiteboard: [2.1-Daily-Testing]
Whiteboard: [2.1-Daily-Testing] → [2.1-exploratory-3]
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