1052419 - QuickTime video does not play

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[Camelia Badau [:cbadau], Desktop QA]

Attachment: issue.bmp

Reproducible on Firefox 32 Beta 6 (buildID: 20140811180644)
Mozilla/5.0 (Windows NT 5.2; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

QuickTime Plug-in 7.7.5

Steps to reproduce: 
1. Launch Firefox.
2. Navigate to http://trailers.apple.com/ and select one trailer of your choice.
3. Click on the play button. 

Actual results: The trailer doesn't start. Please see screenshot "issue.bmp".

Expected results: The trailer starts playing without errors.

Comment 1

[Camelia Badau [:cbadau], Desktop QA]

Attachment: issue.bmp

Comment 2

[Benjamin Smedberg]

Why are there deleted attachments here? Please use png (or jpeg) for screenshots, not .bmp.

Comment 3

[Camelia Badau [:cbadau], Desktop QA]

Attachment: issue.JPG

Comment 4

[Benjamin Smedberg]

Is the plugin activated in the click-to-play icon or not?

Comment 5

[Camelia Badau [:cbadau], Desktop QA]

Yes, it is activated.

Comment 6

[Benjamin Smedberg]

Do you have or can you find a regression range? Quicktime on windows is not super-high priority, but it matters to some users.

Comment 7

[Lawrence Mandel [:lmandel] (use needinfo)]

Marking tracking for 32 to ensure we follow up for more information. tracking? for 33 and 34 until we know whether all channels are affected.

Comment 8

[Benjamin Kerensa [:bkerensa]]

Camelia, Can you reproduce this on nightly or aurora by chance? Would like to verify whether those channels are impacted.

Comment 9

[Camelia Badau [:cbadau], Desktop QA]

The issue is reproducible also on latest Nightly 34.0a1 (buildID: 20140817030204) and latest Aurora 33.0a2 (buildID: 20140817004001).

Comment 10

[Lawrence Mandel [:lmandel] (use needinfo)]

Still looking for a regression range as per comment 6.

Comment 11

[Camelia Badau [:cbadau], Desktop QA]

I've tried to reproduce the problem on two different machines with Windows XP 64bit and here are the conclusions: 

- the issue is reproducible on first machine using Firefox 4.0.1, Firefox 31RC, Firefox 32 Beta 6, latest Nightly, latest Aurora: 
         Graphics
Adapter Description	AMD 760G
Adapter Drivers	ati2dvag
Adapter RAM	Unknown
Device ID	0x9616
DirectWrite Enabled	false (0.0.0.0)
Driver Date	4-6-2010
Driver Version	8.723.0.0
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 9
Vendor ID	0x1002
WebGL Renderer	Google Inc. -- ANGLE (AMD 760G Direct3D9 vs_3_0 ps_3_0)
windowLayerManagerRemote	false
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0


- the issue isn't reproducible on second machine neither using Firefox 4.0.1, Firefox 32 Beta 6, Firefox 31RC, latest Nightly: 
       Graphics 
Adapter Description	AMD Radeon HD 7700 Series
Adapter Drivers	ati2dvag
Adapter RAM	Unknown
Device ID	0x683f
DirectWrite Enabled	false (0.0.0.0)
Driver Date	9-23-2013
Driver Version	9.0.100.1800
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 9
Vendor ID	0x1002
WebGL Renderer	Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D9 vs_3_0 ps_3_0)
windowLayerManagerRemote	false
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 12

[Lawrence Mandel [:lmandel] (use needinfo)]

I'm marking this as won't fix for 32. Given how far back this goes (Firefox 4.0.1 as per comment 11), I don't know that this needs to track 33.

Comment 13

[Ryan VanderMeulen [:RyanVM]]

Is this still reproducible? OTOH, I'm not sure how much we support running on XP64 anyway. It's a bit of a special snowflake.

Comment 14

[Camelia Badau [:cbadau], Desktop QA]

I've tested on Windows XP 64bit (on the same machine mentioned in comment #11: Adapter Description	AMD 760G) using latest Nightly 44.0a1 (buildID: 20151013030225) and I wasn't able to reproduce the issue anymore.

Comment 15

[Ryan VanderMeulen [:RyanVM]]

Thanks!