1054342 - Message for the password reset is received too late

Status: RESOLVED INCOMPLETE

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[Michal Stanke (Mozilla.cz) [:mstanke][:MikkCZ]]

On the Czech support forum, we have received some complaints about too late delivered e-mails for the Firefox Sync registration or password reset. Here is a header of one of those e-mails (for password reset). The user stated, this occurs repeatedly even when he tried to resend the e-mail.

>    Delivered-To: [e-mail]
>    Received: from mail-g1.snat.cent (mail-g1.snat.cent [10.32.3.100])
>       by gmmr2.centrum.cz (Postfix) with QMQP id DA7376000315
>       for <[e-mail]>; Sat,  9 Aug 2014 15:10:16 +0200 (CEST)
>    Received: from a27-128.smtp-out.us-west-2.amazonses.com by bq (envelope-from <[e-mail]>, uid 201) with VF-scanner
>     (bq.virusfree.cz
>     Clear:RC:0(54.240.27.128):SA:0(2.9/5.0):.
>     Processed in 0.495853 secs); 09 Aug 2014 13:10:16 -0000
>    X-Spam-Status: No, hits=2.9 required=5.0
>    X-Spam-Level: **
>    X-VF-Scanner-Mail-From: [e-mail] via bq
>    X-VF-Scanner-Rcpt-To: [e-mail]
>    X-VF-Scanner: (RC:0(54.240.27.128):SA:0(2.9/5.0):. Processed in 0.495853 secs Process 29073)
>    Received: from a27-128.smtp-out.us-west-2.amazonses.com (54.240.27.128)
>      by bx.virusfree.cz with ESMTPS (AES128-SHA encrypted); 9 Aug 2014 15:10:15 +0200
>    Received-SPF: pass (bq: domain of us-west-2.amazonses.com designates 54.240.27.128 as permitted sender) client-ip=54.240.27.128; envelope-from=[e-mail]; helo=a27-128.smtp-out.us-west-2.amazonses.com;
>    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
>       s=hsbnp7p3ensaochzwyq5wwmceodymuwv; d=amazonses.com; t=1407565769;
>       h=Date:Message-Id:From:To:Subject:Content-Type:MIME-Version:Feedback-ID;
>       bh=xkgo3/SXr1GIf8Hfcbv/Uay0hY6d/KttZ1HnGOGfNFs=;
>       b=OVtmKCwllGyx+zLnZgEPylT4cwrNm4SjWBQlIACKTZ+h0i4MtAHTUCI1tjCj/uPV
>       9HCVBswF0wrxVU4MWFqBSvoD+sTFvMhU3fzQqzX6rsP/P0ovB6ZhUFyLw9nTUgR87lV
>       mBcwExQI5YF7y1uIpPFLgwsuQKGcsHzZ4zic2emc=
>    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
>       s=dd4gchik5xsqzclqaslfwpn6hdfiawc2; d=accounts.firefox.com;
>       t=1407565769;
>       h=Date:Message-Id:From:To:Subject:Content-Type:MIME-Version;
>       bh=xkgo3/SXr1GIf8Hfcbv/Uay0hY6d/KttZ1HnGOGfNFs=;
>       b=W7ZNpE2ublA6UUodJsh/Z9cQp5ZD6IOTkqYPDD7NokklV2f9UbrQCaTcOXbLitl4
>       EwHDENWfhcZeCJXPrnY0bwBnoCjdtHwJP2E2ymYLTwhf9pjf2RZMBIMZDLi8GISD/rs
>       OGBr7/ea0vCCYfm7OihNAz59i9uamW4xn0Tcy91g=
>    X-Mailer: Nodemailer (0.6.5; +http://github.com/andris9/nodemailer;
>     smtp/0.3.32)
>    Date: Sat, 9 Aug 2014 06:29:29 +0000
>    Message-ID: <[e-mail]>
>    X-Recovery-Code: 381367b0e2fb07320b156bb4673804cf
>    X-Link: https://accounts.firefox.com/v1/complete_reset_password?token=2fe3693fa2427e9ac17b8f734246bb38007d129c70daf7d1e1b75af27d3a2488&code=381367b0e2fb07320b156bb4673804cf&email=xxxxx%40volny.cz&service=sync
>    Content-Language: cs
>    From: "Firefox Accounts" <[e-mail]>
>    To: [e-mail]
>    Subject: Obnovit heslo
>    Content-Type: multipart/alternative;
>      boundary="----Nodemailer-0.6.5-?=_1-1407565769716"
>    MIME-Version: 1.0
>    X-SES-Outgoing: 2014.08.09-54.240.27.128
>    Feedback-ID: us-west-2.dmVyaWZpY2F0aW9uQGFjY291bnRzLmZpcmVmb3guY29t:AmazonSES

Comment 1

[Michal Stanke (Mozilla.cz) [:mstanke][:MikkCZ]]

I know this issue is quite old, but does anybody know, why this happened? Just want to know in case it occurs again in the future.

Comment 2

[Ryan Kelly [:rfkelly]]

Unfortunately I can't add anything useful here, and the issue is old enough now that I doubt we can do any useful debugging.  Email deliverability continues to be an interesting and challenging problem...