1056211 - [Email] "Unable to automatically configure your account" --> "Unable to establish a secure connection with mail.sentex.ca"

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Gaia::E-Mail, defect)

Description

[Mike Habicher [:mikeh] (high bugzilla latency)]

Observed while trying to configure Flame to receive my personal email: automatic setup doesn't work and manual setup fails.

Running:
- gonk:  v123
- gecko: b2g32_v2_0/20140815160200
- gaia:  v2.0/e0de536a

Details:
- account type: IMAP+STMP
- IMAP: mail.sentex.ca, STARTTLS, 143
  -- <email account ID and password>
- SMTP: roaming.sentex.ca, STARTTLS, 587
  -- <ISP account ID and password>

Note: the above settings work perfectly with Thunderbird.

Comment 1

[Andrew Sutherland [:asuth] (he/him)]

(In reply to Mike Habicher [:mikeh] from comment #0)
> - SMTP: roaming.sentex.ca, STARTTLS, 587

This server has a valid certificate.

> - IMAP: mail.sentex.ca, STARTTLS, 143

This server is using a self-signed cert, which we don't accept.  Also, the self-signed certificate is for mail.sentex.net without any alternate names of mail.sentex.ca.  But you can also just try and use mail.sentex.net, but the self-signed cert is still there and still an issue.  This might just be a misconfiguration on their part given that they have valid certificates for their SMTP server and valid https webmail at ssl.sentex.ca.  Maybe when they upgraded various things to have valid certificates they missed that one?

You can check it out with http://www.sslshopper.com/ssl-checker.html#hostname=mail.sentex.ca:993

If you really want to accept the invalid certificate, see bug 874346, although the takeaway is basically you'll need to get the cert accepted by the system app since it's outside the email app's power.


We can add an autoconfig entry for sentex.ca if we can get the certificate problem taken care of.

Comment 2

[Mike Habicher [:mikeh] (high bugzilla latency)]

Thanks for the diagnosis, Andrew. I tried mail.sentex.net and it didn't work either--I'll try pinging them about their self-signed cert.

Comment 3

[BMO Automation]

Firefox OS is not being worked on