Closed Bug 1056707 Opened 6 years ago Closed 6 years ago

Kindle: No way to remove Firefox account


(Firefox for Android :: Android Sync, defect)

Firefox 34
Not set



Tracking Status
fennec + ---


(Reporter: CristinaM, Assigned: nalexander)


(Blocks 1 open bug)



(1 file)

Attached image MyAccount_screen.png
Device: Kindle Fire HD 7"
Build: Firefox for Android 34.0a1 (2014-08-21)

Steps to reproduce:
1. Create a Firefox Account;
2. Try to remove the Firefox Account from Android Settings;

Actual results:
Firefox account isn't displayed in none of the sections from Settings -> My account and can not be removed.

Expected results:
Firefox account is displayed in Android Settings and can be removed.

Notes: Please check the attachment.
The only way to remove the Firefox account is to reinstall Firefox.
Component: General → Android Sync
Product: Firefox for Android → Android Background Services
Blocks: kindle
tracking-fennec: --- → ?
Is it the case that Sync even works on Kindle?  Maybe we need to block Firefox / Sync Account creation altogether?

In any case, Bug 984503 should address this.  See also Bug 984509, the meta-bug tracking additional improvements to the Firefox Account Status Activity.

I'd like to keep this open as a Kindle-specific bug.
Depends on: 984503
Flags: needinfo?(cristina.madaras)
Sync works fine on Kindle. I created a Firefox Account from Settings -> Sync and I made sync between Kindle and Desktop.
History, Open tabs, Saved passwords and Bookmarks are synced, the only problem is that I can't remove the account. Depends on Bug 984503?
Flags: needinfo?(cristina.madaras)
Everything about syncing works fine, but Kindle doesn't ship "Accounts & sync" settings, so you can't manage accounts from outside the app. 

Some people sideload APKs to get Android's Settings app, but of course it's not a solution. Broad-spectrum support means an in-app replacement for everything one normally does in Android settings.
Assignee: nobody → rnewman
tracking-fennec: ? → +
Nick's reviewing vivek's patches in Bug 984503, so assigning to him.
Assignee: rnewman → nalexander
QA with a Kindle (possibly rnewman?): can we get a confirmation that Bug 984503 addresses this issue on Kindles?  You should be able to go Fennec Settings > Sync > [menu button] or More... > Remove Account.  You'll see the [menu button] when you have a hardware button; More... in the list of settings if you don't.
Keywords: qawanted
I will test.
Flags: needinfo?(rnewman)
Keywords: qawanted
Thanks, Nick!
Closed: 6 years ago
Flags: needinfo?(rnewman)
Resolution: --- → FIXED
I tested this using Kindle Fire HD 7" and I'm able to remove the account via Settings -> Sync -> More... -> Remove Account.
Firefox for Android 34.0a2 (2014-09-05)
Firefox for Android 35.0a1 (2014-09-05)
Product: Android Background Services → Firefox for Android
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