Mozilla is crashing while opening an IMAP mailbox (MS Exchange). The crash occurs right after entering the mailbox password. Note: I am using SSL with this mail account. The crash occured first in builds from 2001-10-17 (builds before that date are not crashing). Talkback ID of the crash using build 2001102008 on Linux (SuSE 7.1, kernel 2.4.10) is: TB36969911G
CC: email@example.com, for talkback retrieval, please (TB36969911G)
Incident ID 36969911 Stack Signature NS_ConvertUTF8toUCS2::Init() 964506f3 Bug ID Trigger Time 2001-10-21 03:09:31 Email Address URL visited User Comments Crash occured while opening an IMAP mail account right after submitting password via SSL. Build ID 2001102006 Product ID MozillaTrunk Platform ID LinuxIntel Trigger Reason SIGSEGV: Segmentation Fault: (signal 11) Stack Trace NS_ConvertUTF8toUCS2::Init() nsMimeConverter::DecodeMimeHeader() nsMsgDatabase::RowCellColumnToMime2DecodedString() nsMsgHdr::GetMime2DecodedSubject() nsMsgDBView::FetchSubject() nsMsgDBView::GetCellText() nsOutlinerBodyFrame::PaintText() nsOutlinerBodyFrame::PaintCell() nsOutlinerBodyFrame::PaintRow() nsOutlinerBodyFrame::Paint() PresShell::Paint() nsView::Paint() nsViewManager::RenderDisplayListElement() nsViewManager::RenderViews() nsViewManager::Refresh() nsViewManager::DispatchEvent() HandleEvent() nsWidget::DispatchEvent() nsWidget::DispatchWindowEvent() nsWindow::DoPaint() nsWindow::Update() nsWindow::UpdateIdle() libglib-1.2.so.0 + 0x11cdf (0x40365cdf) libglib-1.2.so.0 + 0x10be6 (0x40364be6) libglib-1.2.so.0 + 0x11213 (0x40365213) libglib-1.2.so.0 + 0x113dc (0x403653dc) libgtk-1.2.so.0 + 0x9204c (0x4028104c) nsAppShell::Run() nsAppShellService::Run() main1() main() libc.so.6 + 0x1cbaf (0x404acbaf)
No dupes found. Marking NEW. Related to bug 105904? (that also has the string "NS_ConvertUTF8toUCS2::Init").
Status: UNCONFIRMED → NEW
Ever confirmed: true
Summary: Crash on opening IMAP mailbox → Crash on opening IMAP mailbox [@ NS_ConvertUTF8toUCS2::Init() ]
I cannot reproduce this crash on 10-20-12-0.9.4 branch build for our internal MS Exchange 5.5 server. Are you using trunk build, can you reproduce this crash again on the latest build?
QA Contact: esther → huang
Is this crash also occuring on your MS Exchange server WITHOUT SSL? I tested on our Messaging server SSL is working without crash. Since we don't have MS Exchange SSL setting internally, do you have test accounts for me to test? If yes, can you send the server/account info to me? Thanks.
The latest trunk build (2001102210) seems to work. I cannot see the crash anymore either.
Great! Thanks for the updates. Marking as WFM based on reporter's comments.
Status: NEW → RESOLVED
Last Resolved: 17 years ago
Resolution: --- → WORKSFORME
Verified. Please reopen this bug if you see the crash again, thanks,
Status: RESOLVED → VERIFIED
Ooops, sorry, I got the crash again. :o( First it was working fine, but then I deleted some mails and Mozilla crashed. After that I could not open the mailbox anymore without crashing. The talkback ID of the reproduced crash is TB37027942M.
Status: VERIFIED → REOPENED
Resolution: WORKSFORME → ---
Is this crash also occuring on your MS Exchange server WITHOUT SSL?
Summary: Crash on opening IMAP mailbox [@ NS_ConvertUTF8toUCS2::Init() ] → MS Exchange SSL: Crash on opening IMAP mailbox [@ NS_ConvertUTF8toUCS2::Init() ]
Summary: MS Exchange SSL: Crash on opening IMAP mailbox [@ NS_ConvertUTF8toUCS2::Init() ] → MS Exchange IMAP SSL: Crash on opening IMAP mailbox [@ NS_ConvertUTF8toUCS2::Init() ]
I am still not getting the crash even after I deleted msgs from our Netscape Messaging IMAP SSL account.....
Summary: MS Exchange IMAP SSL: Crash on opening IMAP mailbox [@ NS_ConvertUTF8toUCS2::Init() ] → MS Exchange IMAP SSL: Crash on opening IMAP mailbox after deleting msgs [@ NS_ConvertUTF8toUCS2::Init() ]
Yes, I got the same crash without SSL. The crash occurs either while opening the mailbox or randomly when you move around in your mailbox or delete some mails. I am using a trunk build, maybe the problem does not exist in branch builds. Maybe Alex is right and this is related to bug 105904, even if the reporter there is just reporting a hang and not a crash.
Thanks for checking. Updating the summary a little bit and adding bug 105904 for this bug dependance based on reporter's comments.
Depends on: 105904
Summary: MS Exchange IMAP SSL: Crash on opening IMAP mailbox after deleting msgs [@ NS_ConvertUTF8toUCS2::Init() ] → MS Exchange IMAP: Random Crashes when accessing IMAP mailbox [@ NS_ConvertUTF8toUCS2::Init() ]
cc'ing jag. This looks similar to 105904. Is this also your bug, jag?
Yeah, that's mine. I have two different approaches to fixing this, I need to go over them with dbaron and scc.
reassigning to jag based on his last comments.
Assignee: mscott → jaggernaut
Status: REOPENED → NEW
This should be fixed. Please verify!
Status: NEW → RESOLVED
Last Resolved: 17 years ago → 17 years ago
Resolution: --- → FIXED
I am using Mail/News (build 2001102521) for nearly a day now and haven't had a crash. So the fix seems to be bulletproof. :o) Thanks for that. I don't know if I, as a reporter, am entitled to mark the bug as verified, so I'm leaving the status untouched.
Verified no crash for accessing MS Exchange mail account now. Windows and Linux Build 11-15-06-trunk build.
Status: RESOLVED → VERIFIED
Crash Signature: [@ NS_ConvertUTF8toUCS2::Init() ]
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