Created attachment 8482935 [details] Logcat Description: When user signs into an Outlook or Hotmail email account on device the user is taken to an inbox page that never loads. The sync button spins continuously and no emails ever load. Only "Inbox", "Local Drafts", and "Outbox" folders show up in drawer. This issue occurs regardless of whether the account is set up automatically or manually, the sync rate is manual or automatic, the days to sync is set to any setting, or whether the user is logging into a @Hotmail or @Outlook account. Multiple Outlook and Hotmail accounts were tried with this bug with only two of the accounts functioning (one ceased to function after further testing.) Users could log into all accounts on computer successfully. Repro Steps: 1) Update a Flame device to BuildID: 20140902040205 2) Launch email app 3) Enter valid account information for Outlook account 4) Continue to inbox Actual: Account and inbox for email never fully loads. Expected: Email account loads as expected. Environmental Variables: Device: Flame 2.1 Master BuildID: 20140902040205 Gaia: 44bf2e3bc5ddea9db9a8c851bd353cb234aa883c Gecko: c360f3d1c00d Version: 34.0a1 (2.1 Master) Firmware: V123 User Agent: Mozilla/5.0 (Mobile; rv:33.0) Gecko/33.0 Firefox/33.0 Repro frequency: 6/7, 86% See attached: video clip & logcat Youtube Link: http://youtu.be/1YcfgUxq7kE
Log shows we're using our autoconfig properly and dying when getting the command URL in syncFolderList. Suggest we revisit a little later as it looks like there are indications of problems on MS's end at http://downrightnow.com/hotmail and http://downdetector.com/status/outlook
Adding qawanted to retry this when hotmail and outlook are more stable.
I've checked 2 Hotmail and 2 outlook accounts with no problems logging in. Repro 0/4 Latest 2.2 Engineering build. Environmental Variables: Device: Flame Master BuildID: 20140903062451 Gaia: 52670853c17fc0d3d33065c667c0ce124c93b98f Gecko: 5e9826980be5 Version: 35.0a1 (Master) Firmware Version: v123