1063614 - "Software Update Failed" "The update could not be installed. ..." because out of disk space

Status: RESOLVED DUPLICATE of bug 315278

(Toolkit :: Application Update, defect)

Description

[bull500]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20140904030202

Steps to reproduce:

1. Menu -> Help -> About Firefox
2. Restart to update

Dialog box pops up - Software Update Failed.

The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again.

Had Mediasource and e10s autostart enabled. Happens after disabling it also.

Fresh Profile


Actual results:

Update Failed


Expected results:

Software Update should finish off smoothly.

Comment 1

[bull500]

Running the app via Nightly i get:

(process:8348): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed

(process:8348): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed

(process:8348): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed
[NetProbe] !!! init: [Exception... "Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsICacheService.createSession]"  nsresult: "0x80004001 (NS_ERROR_NOT_IMPLEMENTED)"  location: "JS frame :: resource://dwhelper/network-probe.jsm :: NetProbe.prototype.init :: line 57"  data: no]

Comment 2

[bull500]

Attachment: multiffx.png

Multiple Firefox entries in System Monitor right after hitting "Reset Nightly to update"

Comment 3

[sjw]

For Comment 1 see bug 833117

Comment 4

[bull500]

(In reply to sjw from comment #3)
> For Comment 1 see bug 833117

ah yes im aware of that issue.

Comment 5

[Bogdan Maris, Desktop QA]

At that time Nightly was in a transition from 34 to 35, maybe the update channels were down. Can you please try now using the same build from when you tested? I tried myself and Nightly successfully updated.

Nightly build: http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2014-09-05-03-02-06-mozilla-central/firefox-35.0a1.en-US.linux-x86_64.tar.bz2

Comment 6

[bull500]

(In reply to Bogdan Maris, QA [:bogdan_maris] from comment #5)
> At that time Nightly was in a transition from 34 to 35, maybe the update
> channels were down. Can you please try now using the same build from when
> you tested? I tried myself and Nightly successfully updated.
> 
> Nightly build:
> http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2014-09-05-03-02-06-
> mozilla-central/firefox-35.0a1.en-US.linux-x86_64.tar.bz2

ah i had this problem with 34 version A LOT.

I did a fresh install of the 35 version and the first update happened to show this error, which was why i filed the report.
It was a new install and separate profile too.

But i dont know, somehow after shutting down the browser and after leaving the computer for an hour or so, the update installed on its own fine, and the past two updates have been fine also.

So im really not able to put a finger on whats the problem causing this :/

Comment 7

[bull500]

I think i've narrowed this down.  
While the update happens it does not check if there's any remaining hard-drive space available to complete the upgrade process and hence it fails.   
My linux partition is small and used to constantly fill to near maximum and Firefox updates failed then.  

It'd be best to have a message popup to in-case there's not enough drive space to ensure a seamless update process.