Update should warn on mac if .app file isn't user-writable, instead of silently failing to open the update file for download




Application Update
3 years ago
2 years ago


(Reporter: jya, Unassigned)


Mac OS X

Firefox Tracking Flags

(Not tracked)



(2 attachments)



3 years ago
Created attachment 8487639 [details]
Screen Shot 2014-09-11 at 11.25.20 am.png

This occurs on all my machines (all mac), no matter the version (I've had this happening for close to a year).

I have recently upgraded to Aurora 34, same deal. 

When a pop-up appears prompting that a new version of firefox is available and you click on the update button, it shows a progress bar with "Download Firefox" "Connecting to the update server".
This never completes.

I have to manually download the full image, and re-install it.

I use IPv6 via a HE.net tunnel if that makes a difference.

Comment 1

3 years ago
Created attachment 8487640 [details]
Screen Shot 2014-09-11 at 11.25.31 am.png
Can you try manually connecting to https://aus3.mozilla.org/ ? Presumably that stalls in a similar way?

Can you also try, when this happens, opening the browser console (tools > web developer > browser console) and checking if any errors show up when Firefox gets "stuck" trying to connect to the update server?
Flags: needinfo?(jyavenard)

Comment 3

3 years ago

it connects fine and redirect to https://www.mozilla.org/en-US/

Will report on the console, going to restart aurora now
Flags: needinfo?(jyavenard)

Comment 4

3 years ago
As soon as I click on the "Update Aurora" button, the following message appear in the consore:

NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.create] FileUtils.jsm:70

FirefoxAurora.app isn't located in the /Applications folder, but instead in /Applications/Custom/Web\ Browsers

After relocating FirefoxAurora.app into the /Applications folder, I see that it now download the updates and automatically updated.

So I guess the issue appears when the application isn't located in /Applications

Comment 5

3 years ago

I moved FirefoxAurora.app from the /Applications/Custom/Web\ Browsers/ into /Applications/ ; this didn't require me to authenticate to move the application.

I then moved it back to /Applications/Custom/Web\ Browsers, was asked to authenticate for the move to proceed.
After that, when I started the application, I had to confirm that I was okay to run the app (Apple security thingy). Started properly, and now it updates !

So it appears to be related to permissions of some kind...
Maybe an error message of some kind rather than hanging forever would be preferred
What kind of permission bits are set on the /Applications/Custom/Web\ Browsers/ folder?

Comment 7

3 years ago
jyamba:git jyavenard$ ls -la /Applications/Custom/Web\ Browsers/
total 48
drwxrwxr-x+ 19 root       wheel    646 11 Sep 19:26 .
drwxrwxr-x+ 29 root       wheel    986 27 Sep  2012 ..
-rwxrwxr--+  1 root       wheel  15364 13 Nov  2013 .DS_Store
drwxrwxr-x+  3 root       wheel    102 10 Apr  2008 Camino.app
drwxrwxr-x+  4 root       wheel    136 14 Mar  2011 Chrome SPNEGO.app
drwxrwxr-x+  3 root       wheel    102 26 Oct  2007 Firefox 2.app
drwxrwxr-x+  3 root       wheel    102  6 Mar  2011 Firefox 3.6.app
drwxrwxr-x+  3 root       wheel    102 10 Jun  2008 Firefox 3.app
drwxr-xr-x@  4 root       wheel    136 17 Jul 14:12 Firefox.app
drwxr-xr-x@  4 jyavenard  admin    136 11 Sep 19:27 FirefoxAurora.app
drwxrwxr-x@  3 jyavenard  admin    102 20 Aug 06:13 Google Chrome.app

I see... Move the file back and forth changed the owner to myself, which explain why suddenly it worked.

Deleting the application, and copying once again from the installation dmg:

drwxr-xr-x@  4 root       wheel    136  8 Sep 20:52 FirefoxAurora.app

and once again, auto update fails.

Changing the ownership of the application back to my name, auto update now works.
Component: General → Application Update
Product: Firefox → Toolkit
Summary: Auto update never completes → Update should warn on mac if .app file isn't user-writable, instead of silently failing to open the update file for download
Version: unspecified → Trunk
This was due to bug 1171792 and the fix should be available after updating to Firefox 39.
Last Resolved: 2 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 1171792
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