[Sora]There is no option to disable secure server in email settings

NEW
Unassigned

Status

Firefox OS
Gaia::E-Mail
P2
normal
3 years ago
2 years ago

People

(Reporter: sync-1, Unassigned, NeedInfo)

Tracking

(Blocks: 1 bug)

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

3 years ago
Mozilla Build ID: 20140422024003      FFOS 1.3
 
 PROBLEM DESCRIPTION:
 
 The exchange email account from the operator cannot be created since there is no option in the phone to disable secure server, it automatically set the exchange server as secure "https".
 
 EXPECTED BEHAVIOUR:
 
 The phone should allow to set the exchange server as secure or not.
 
 
 STEPS TO REPRODUCE:
 
 Go to E-Mail -> try to create a new email account with this information:
 
 User: homologaciongt.com.gt Pass: claro+15 
 DomainSER: TELGUACORPHOMOLOGACIONGT EXCHANGE SERVER: 216.230.142.196
 PORT: 443 
 SSL: NO
 
 
 IT IS ALSO NOT OK ON 2.1.
I think you made a typo in the domain name, I can't resolve it:

$ dig homologaciongt.com.gt

; <<>> DiG 9.9.5-3-Ubuntu <<>> homologaciongt.com.gt
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 35039
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;homologaciongt.com.gt.		IN	A


Please confirm the domain name for eventual verification.  Note that an exchange server that does not support SSL may also be too old for us to support it via ActiveSync.

We should probably just fold this into bug 1046799 since the UI required is the same.  There are some minor GELAM changes.
Flags: needinfo?(sync-1)
(Reporter)

Comment 2

3 years ago
Created attachment 8487658 [details]
Displayed error in phone
okay, I see now from the screenshot that the domain is claro.com.gt

While claro.com.gt doesn't have valid certificates, there do seem to be valid certificates available for https://claro.com.do.  This needs more investigation, but it seems like this specific ISP may actually be fine if we use a different domain.  And we can add autoconfig entries to that end.

Can you please confirm what the actual email address is that the account sends from?  Looking at the account details in comment 0, it looks like an accidental click or two during the typing process may have garbled things.  Note: please don't provide the password here; if you want to send me the password for testing purposes, you can send it to me at asuth@mozilla.com.
Er, that is, the email address sends and receives from.

Comment 5

3 years ago
Dear Andrew:
Can you give a temporary solution, so that the user can use the claro.com.gt mail, It is a block for us, thanks!
(In reply to wuww@tcl.com from comment #5)
> Can you give a temporary solution, so that the user can use the claro.com.gt
> mail, It is a block for us, thanks!

I tried making local changes to connect to the server using the exact settings you provided using http, but the server rejected the attempt with a 401 status code.

Can you please indicate what email client you are able to establish the connection with and provide a screenshot of the settings to me that worked?  It's fine to email that to asuth@mozilla.com rather than posting it here if the password is shown/etc.


For my own reference, the server does respond on the (non-SSL) POP3 port and sends the greeting:
+OK Microsoft Exchange Server 2003 POP3 server version 6.5.7638.1 (CEN-TLG-EXC-05.telgua.local) ready.
Flags: needinfo?(sync-1) → needinfo?(wuww)
link all Fire C (codename: Sora) bugs to a meta one.
Blocks: 1258646
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