Closed Bug 1067642 Opened 7 years ago Closed 4 years ago

No video, no page displayed after logging in to NFL GamePass.

Categories

(Core :: Plug-ins, defect)

Product:
Core
Component:
Plug-ins
Version:
36 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: rivermikerat, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20140915030204

Steps to reproduce:

Launch NFL GamePass video player.
https://gamepass.nfl.com/nflgp/secure/schedule
(Must have active NFL GamePass account, obviously.)


Actual results:

Window opens but player fails to load. Left with blank screen. 


Expected results:

GamePass video player should load and give me a selection of either live games or recorded content to view. All I get is a blank black screen. Site works perfectly in IE and Chrome.
Hardware: x86 → x86_64
Do you use e10s window ?
No.
I can confirm this issue on the latest Firefox 36 Nightly (without e10s), BuildID=20141015030202, on Windows 7 x64.

Steps to reproduce:
1. Go to https://gamepass.nfl.com/nflgp/secure/schedule.
2. Sign in.
3. Select one of the previous weeks to view a recorded game.
4. Choose to watch a game.

Actual results: 
A new window opens and starts loading the Flash Video player, but the content never loads. Sometimes Flash crashes, sometimes it doesn't but a blank page displays. In all my attempts, the content never loaded. See http://www.screencast.com/t/l7IJG8gsv.

Note that this works fine in the latest Firefox 35 Aurora and Firefox 34 Beta 1.
Status: UNCONFIRMED → NEW
Component: Untriaged → Plug-ins
Ever confirmed: true
Product: Firefox → Core
Version: 35 Branch → 36 Branch
I have no idea how to determine what build I've got, but I am looking at a restart dialog for the update I just downloaded. 1105hrs, 15 Oct. São Paulo, Brazil. 

I don't know about live games, but I just watched an NFL Network desk report on GamePass. Apparently, for me, it is fixed. I will report back after restarting Nightly.
After restart of Nightly. Still works.
Do you have version 35 or 36 Mike? Build info can be found by navigating to about:support.
Given what you said Mike, I did some additional investigation and the issue only appears for me after Nightly updates from an older build. If I do a clean install then everything works fine.

So the revised steps to reproduce now are:
1. Install an older NIghtly build (e.g. 35 or 36 from October 13th)
2. Open it with a clean profile and go to https://gamepass.nfl.com/nflgp/secure/schedule.
3. Sign in.
4. Select one of the previous weeks to view a recorded game.
5. Choose to watch a game. ---> everything works fine.
6. Go to Help -> About Nightly and check for an update (or Restart to Update if the update was already downloaded).
7. Go to https://gamepass.nfl.com/nflgp/secure/schedule again and choose to watch a game. ---> now the issue shows as no content loads.

Something must happen during update that breaks this.

I've tried the scenario with update from 32.0.3 to 33, but the issue did not show.
Did not work Thursday or Sunday the 12th. I didn't try it yesterday, so I can't report on that. I hadn't tried it prior to the Thursday night game.
Resolving old bugs which are likely not relevant any more, since NPAPI plugins are deprecated.
Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → INCOMPLETE
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