Closed Bug 1068071 Opened 10 years ago Closed 9 years ago

Firefox 32.0.1 on Windows 7 not working without reset and restarting computer

Categories

(Firefox :: Untriaged, defect)

32 Branch
x86
Windows 7
defect
Not set
major

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: stormy, Unassigned)

Details

Filing this for my cousin. Happy to convey ideas back and forth. Firefox did an auto update to 32.0.1 and after that update all chaos broke out. I first tried resetting it. It allowed me to start in Safe Mode one time, and then I couldn't get in at all. I uninstalled and reinstalled the program. The only way I have found that I can use it is to "reset" firefox. Then I have to restart my computer. After it restarts it will let me use it. However, once I close firefox I have to go through that process again to gain access or it just hangs. (FYI, I do not know if the system is x86. It is running Windows 7.) Any ideas?
>and then I couldn't get in at all Error message ? Hang or crash on start ? No UI but process in the background ? Firefox.exe process is opened and just goes away ? Is there some kind of third-party AV Software installed, probably with a visualization feature ?
Component: General → Untriaged
She says, "When it is loading the screen stays blank and eventually it says "Mozilla not responding" so I have to select "close the program"."
The system is a 64 bit operating system. > The other thing I have discovered is that the program doesn't actually quit when I close it. I have to > go into the task manager to get it to close completely. (I discovered that when I quit, and then tried > to restart. The system was waiting for Mozilla to close. I guess I could have just clicked "force quit" > but I cancelled and then went into the task manager to end the task.
>When it is loading the screen stays blank and eventually it says "Mozilla not responding" so I have to select "close the program"." Firefox hangs on startup, that's bad :-( It could be a third-party av software that comes with an addon and installs itself directly in the repaired profile. Creating a complete new profile (https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles) would be an option. Is she loading a special site as homepage on startup ?
Hello Reporter, thank you for reporting this issue. I am not seeing any such issue on our latest released version on a Windows 7 64 bit machine. Name Firefox Version 43.0.3 Build ID 20151223140742 Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 If you have not done so, can you please upgrade your firefox to the latest version and let us know if you still encounter this issue. In case yes, can you try to reproduce it with a new profile? see how to open new profile, https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles. Please let us know your findings. Reporter's account disabled - No way to get a confirmation. Therefore closing the defect.
Status: NEW → UNCONFIRMED
Ever confirmed: false
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → WORKSFORME
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