106808 - Crash with apple.com (quicktime) in QUICKTIMEWEBHELPER.QTX

Status: RESOLVED WORKSFORME

(Plugins Graveyard :: QuickTime (Apple), defect)

Description

[/\/\arcio Galli]

I am using

Mozilla/5.0 (Windows; U; Win98; en-US; rv:0.9.5+) Gecko/20011025

Go to http://www.apple.com 

Use the search field in the home page and submit. Then Mozilla crashes.

Comment 1

[lchiang]

This works ok in the branch builds - win NT.

Jaime, this is probably a trunk build crash as per the agent string pasted above.  

Comment 2

[Susie Wyshak]

The browser shuts down with no warning or errors on Win 2K:

1. Upon attempting to search from home page
or
2. If I open the browser then paste in a string of search results that I 
generated through a different browser.

Using rv:0.9.4 Gecko/20011019

Comment 3

[Jaime Rodriguez, Jr.]

Agreed, this sounds like a Mozilla trunk issue, as I have tried it on several
different systems (NT and 98, with and without OuickTime), and have not been
able to repro the problem.

Comment 4

[Jaime Rodriguez, Jr.]

btw - They are all using the 10.22 build.

Comment 5

[/\/\arcio Galli]

BTW: 

With my latest mozilla: 

1) if you URL the (search results)
http://search.apple.com/s97is.vts?Action=FilterSearch&ResultTemplate=webx3.hts&ServerKey=Primary&collname=Apple&filter=nullflt.hts&SearchPage=http%3A%2F%2Fsearch.apple.com%2Findex.html&queryText=test&SEARCH.x=0&SEARCH.y=0

does not crash

Then 

2) if you go to home page (due to the quick time movie?) then type above URL,
crash..

Comment 6

[Jaime Rodriguez, Jr.]

i stand corrected ... well, kinda i am using the 10.22 release, but the build id
is 0.9.4 Gecko/20011019


I have only seen the problem on Susie's Win2K machine so far.

Comment 7

[lchiang]

No stack trace? 

Comment 8

[/\/\arcio Galli]

Crashes before talkback.

Comment 9

[/\/\arcio Galli]

Adding Roger 'Potter'. Roger, can you try this with linux?

Comment 10

[/\/\arcio Galli]

HUnmnmm.. Was able to have a talkback report: 
----------------------------------------------

Susie suggested http://www.quicktime.com. After loading this page (there is a
quicktime in the page), we clicked one generic link in the bottom then crash:

Incident ID:  37196028 

Stack Trace
QUICKTIMEWEBHELPER.QTX + 0x15c03 (0x62c95c03)
QUICKTIMEWEBHELPER.QTX + 0x15b90 (0x62c95b90)
0x5b900003
0x03bc4e8b

Comment 11

[/\/\arcio Galli]

Additional note: the previous Mozilla crash happens when using Quicktime 4.1.2. 

Comment 12

[/\/\arcio Galli]

Jaime, it could be only with Quicktime older (like 4.1.2). IF this is true, do
you think is a case for release notes?

Comment 13

[Jaime Rodriguez, Jr.]

how does this perform in Netscape 6.1? Is this a regression?

cc'ing some MacHeads.

Does anyone know what the install base of 4.1.2?

hmmmmm ... I wonder if MSIE was crashing too, and that's why they had that
upgrade to QuickTime 5 window.

Defintely, a relnote ... defintely.

Comment 14

[Roger C. Soares]

no quicktime for linux... no problems with linux mozilla. :(

Comment 15

[Asa Dotzler [:asa]]

->Plug-ins

Comment 16

[Peter Lubczynski]

Be sure you are using the latest version (5.0.2) of Quicktime from Apple:
http://www.apple.com/quicktime/download/

This is important because this stack appears in talkback reports as far back as
Nav 4.06:
http://climate.mcom.com/reports/searchstacksignature.cfm?stacksig=QUICKTIMEWEBHELPER.QTX

If this is still happening with the latest version of Quicktime, we need to
contact  Apple. Otherwise, I don't know if there is much we can do if plugin
safety isn't catching the access violation.

Comment 17

[/\/\arcio Galli]

OK. I thinking about moving to evangelism to see if we can sniff the browser
before the crash (suggestion from Jaime). Thanks for the update Peter. 

Comment 18

[shrirang khanzode]

mgalli, does this still crash for you ? thx! wfm.

Comment 19

[shrirang khanzode]

wfm 04/16 trnk