Open Bug 1068265 Opened 6 years ago Updated 5 years ago

Performing a Thunderbird Update creates an additional Thunderbird entry in "Control Panel\Programs\Programs and Features"


(Thunderbird :: Installer, defect)

31 Branch
Windows 8.1
Not set


(Not tracked)



(Reporter: egirardguard-registration, Unassigned)



(1 file)

Attached image Thunderbird_Update.jpg
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Build ID: 20140911151253

Steps to reproduce:

Whenever I get a pop-up to install a Thunderbird "Update" and perform the update, an additional Thunderbird version entry is always added to "Control Panel\Programs\Programs and Features" (registry).  This has happened for releases 31.0 to 31.1.0 and from 31.1.0 to 31.1.1 (see attachment).

Note: I have Thunderbird installed on my E: Drive.

See also: Uninstall information of old version not cleared from registry when updating via auto update

Actual results:

An additional Thunderbird version entry is always added to "Control Panel\Programs\Programs and Features" (registry) and the previous entry remains.

Expected results:

The previous Thunderbird version entry should be removed from "Control Panel\Programs\Programs and Features".
Priority: -- → P2
Priority: P2 → --

Today, same issue for me, with 38.5.0 and 38.5.1.

all mails since 24-09-2015 are deleted. (the last mail received i can see in my list is 24-09-2015)
Without save, i was dead !

it's second time that the issue occurs for me. The first time,  i loose 15 days messaging before understand what happened. It was in september 2015, i don't remember version number.

I had uninstalled the two versions and reinstall the newest, and all was right.

i'm under windows 8.1

greets !

  Paramètres de base de l'application

    Nom: Thunderbird
    Version: 38.5.1
    Agent utilisateur: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1
    Dossier de profil: Ouvrir le dossier correspondant

              (Lecteur local)
    Identifiant de compilation de l'application: 20151228123010
    Plugins activés: about:plugins
    Configuration de compilation: about:buildconfig
    Utilisation mémoire: about:memory

  Comptes courrier et groupes
      INCOMING: account1, , (pop3), SSL, External
      OUTGOING:, SSL, passwordCleartext, true

      INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

      INCOMING: account4, , (pop3), plain, passwordCleartext
      OUTGOING:, SSL, passwordCleartext, true

      INCOMING: account5, , (pop3), SSL, passwordCleartext
      OUTGOING:, plain, passwordCleartext, true

      INCOMING: account6, , (pop3), plain, passwordCleartext
      OUTGOING:, alwaysSTARTTLS, passwordCleartext, true

      INCOMING: account7, , (pop3), plain, passwordCleartext
      OUTGOING:, alwaysSTARTTLS, passwordCleartext, true

      INCOMING: account8, , (pop3), SSL, passwordCleartext
      OUTGOING:, alwaysSTARTTLS, passwordCleartext, true

      INCOMING: account10, , (pop3), SSL, passwordCleartext
      OUTGOING:, alwaysSTARTTLS, passwordCleartext, true

      INCOMING: account11, , (pop3), SSL, passwordCleartext
      OUTGOING:, SSL, passwordCleartext, true

      INCOMING: account12, , (pop3), SSL, passwordCleartext
      OUTGOING:, SSL, passwordCleartext, true

  Rapports de plantage

    Lightning,, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

  Préférences modifiées importantes

    Nom: Valeur

      accessibility.typeaheadfind.flashBar: 0
      browser.cache.disk.capacity: 358400
      browser.cache.disk.smart_size_cached_value: 358400
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      extensions.lastAppVersion: 38.5.1 Consolas Consolas Consolas Consolas Consolas Consolas Consolas Calibri Calibri Calibri Calibri Calibri Calibri Calibri Cambria Cambria Cambria Cambria Cambria Cambria Cambria
      font.size.fixed.el: 14 14
      font.size.fixed.x-baltic: 14
      font.size.fixed.x-central-euro: 14
      font.size.fixed.x-cyrillic: 14
      font.size.fixed.x-unicode: 14
      font.size.fixed.x-western: 14
      font.size.variable.el: 17 17
      font.size.variable.x-baltic: 17
      font.size.variable.x-central-euro: 17
      font.size.variable.x-cyrillic: 17
      font.size.variable.x-unicode: 17
      font.size.variable.x-western: 17
      gfx.direct3d.last_used_feature_level_idx: 0
      mail.openMessageBehavior.version: 1
      mail.winsearch.firstRunDone: true 1b6b9e0e-65fa-44f7-8696-de8598b930a {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
      network.cookie.cookieBehavior: 2
      network.cookie.prefsMigrated: true
      network.predictor.cleaned-up: true
      places.database.lastMaintenance: 1442335755
      places.history.expiration.transient_current_max_pages: 104858
      places.history.expiration.transient_optimal_database_size: 91253719
      plugin.importedState: true
      plugin.state.flash: 0
      print.printer_HP_Photosmart_C4500_series.print_bgcolor: false
      print.printer_HP_Photosmart_C4500_series.print_bgimages: false
      print.printer_HP_Photosmart_C4500_series.print_downloadfonts: false
      print.printer_HP_Photosmart_C4500_series.print_duplex: 0
      print.printer_HP_Photosmart_C4500_series.print_edge_bottom: 0
      print.printer_HP_Photosmart_C4500_series.print_edge_left: 0
      print.printer_HP_Photosmart_C4500_series.print_edge_right: 0
      print.printer_HP_Photosmart_C4500_series.print_edge_top: 0
      print.printer_HP_Photosmart_C4500_series.print_evenpages: true
      print.printer_HP_Photosmart_C4500_series.print_footerleft: &PT
      print.printer_HP_Photosmart_C4500_series.print_footerright: &D
      print.printer_HP_Photosmart_C4500_series.print_headerleft: &T
      print.printer_HP_Photosmart_C4500_series.print_headerright: &U
      print.printer_HP_Photosmart_C4500_series.print_in_color: true
      print.printer_HP_Photosmart_C4500_series.print_margin_bottom: 0.5
      print.printer_HP_Photosmart_C4500_series.print_margin_left: 0.5
      print.printer_HP_Photosmart_C4500_series.print_margin_right: 0.5
      print.printer_HP_Photosmart_C4500_series.print_margin_top: 0.5
      print.printer_HP_Photosmart_C4500_series.print_oddpages: true
      print.printer_HP_Photosmart_C4500_series.print_orientation: 0
      print.printer_HP_Photosmart_C4500_series.print_page_delay: 50
      print.printer_HP_Photosmart_C4500_series.print_paper_data: 9
      print.printer_HP_Photosmart_C4500_series.print_paper_height: 297,00
      print.printer_HP_Photosmart_C4500_series.print_paper_size_type: 0
      print.printer_HP_Photosmart_C4500_series.print_paper_size_unit: 1
      print.printer_HP_Photosmart_C4500_series.print_paper_width: 210,00
      print.printer_HP_Photosmart_C4500_series.print_resolution: 0
      print.printer_HP_Photosmart_C4500_series.print_reversed: false
      print.printer_HP_Photosmart_C4500_series.print_scaling: 1,25
      print.printer_HP_Photosmart_C4500_series.print_shrink_to_fit: true
      print.printer_HP_Photosmart_C4500_series.print_to_file: false
      print.printer_HP_Photosmart_C4500_series.print_unwriteable_margin_bottom: 0
      print.printer_HP_Photosmart_C4500_series.print_unwriteable_margin_left: 0
      print.printer_HP_Photosmart_C4500_series.print_unwriteable_margin_right: 0
      print.printer_HP_Photosmart_C4500_series.print_unwriteable_margin_top: 0

  Accélération graphique

      Description de la carte: Intel(R) HD Graphics 4600
      ID du vendeur: 0x8086
      ID du périphérique: 0x0416
      RAM de la carte: Unknown
      Pilotes de la carte: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
      Version du pilote:
      Date du pilote: 11-15-2013
      Description de la carte (GPU 2): NVIDIA GeForce GTX 850M
      ID du vendeur (GPU 2): 0x10de
      ID du périphérique (GPU 2): 0x1391
      RAM de la carte (GPU 2): 2048
      Pilote de la carte (GPU 2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
      Version du pilote (GPU 2):
      Date du pilote (GPU 2): 7-2-2014
      Direct2D activé: false
      DirectWrite activé: false (6.3.9600.18123)
      Paramètres ClearType: Paramètres ClearType introuvables
      Rendu WebGL: false
      Fenêtres avec accélération graphique: 0

      AzureCanvasBackend: skia
      AzureSkiaAccelerated: 0
      AzureFallbackCanvasBackend: cairo
      AzureContentBackend: cairo


  Ramasse-miettes incrémentiel: 1


    Activée: 0
    Empêcher l'accessibilité: 0

  Versions des bibliothèques

      Version minimale attendue
      Version utilisée


      NSS Basic ECC Basic ECC

      NSS Util

      NSS SSL Basic ECC Basic ECC

      NSS S/MIME Basic ECC Basic ECC
hi, still me

i'd saved my profile (today...) before seeing there was this bug : all my mails since 25-09-2016 are loosed.

is there a little chance to recover them from original profile?

please forget comment 1 and 2. No data loss.

here the good comment :

Today, same issue for me, with 38.5.0 and 38.5.1.
verified with a friend on windows 8.1, same issue.

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