From the rear laptop connections, VGA works fine but laptop won't detect a display using the HDMI cable. I grabbed another HDMI cable to test and it worked fine. Will need to rerun a new HDMI cable to the rear of table.
You replaced the cable from the DM transmitter to the retractor to test? Is it the retractor cable that's bad?
Yup, retractor cable is bad.
I am reaching out to Extron for advance replacement of the cable retractor
We will have the replacement part in hand on Thursday this week. Is the room available for service Thursday 25th PM? or Friday 26th? Please advise.
MTV Sanctuary has been booked for AVDG Service for the following times: Thursday 25th from 2:30pm - Close Friday 26th from Open - Close
Thanks Henry we will have Joe there at 9:30am Friday, please confirm this is at 331 E Evelyn, Mountain View
Yup, that's the correct address. Thanks.
Jared was on site Friday replaced and tested this.
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
I believe the cable retractor had been damaged by another contractor (they drilled through it). This is a billable replacement. We will cut an invoice for the replacement part and attach to this bug. Thanks.
Product: Audio/Visual Infrastructure → Infrastructure & Operations
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