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Horrible Flash video playback

RESOLVED WORKSFORME

Status

()

Core
General
RESOLVED WORKSFORME
3 years ago
5 days ago

People

(Reporter: Roman R., Unassigned)

Tracking

({flashplayer})

Trunk
x86_64
Windows 8
flashplayer
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(3 attachments)

(Reporter)

Description

3 years ago
Created attachment 8491061 [details]
bad video display 1.jpg

Many videos fail to play in Firefox (they play with artifacts — so badly distorted, that nothing useful can be seen; audio is present, though). I've tested this in Safe Mode too.

Example of problematic video: http://odnoklassniki.ru/video/17167944401

Using Flash player 15,0,0,152.

Same problem in IE, but plays well in Chrome.

See screenshots.
(Reporter)

Comment 1

3 years ago
Created attachment 8491062 [details]
bad video display 2.jpg
(Reporter)

Comment 2

3 years ago
Created attachment 8491063 [details]
bad video display 3.jpg

Comment 3

3 years ago
¡Hola Roman!

Please try the steps detailed at https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems and let us know if that improves things.
Flags: needinfo?(r_rom)
Component: General → Untriaged

Comment 4

3 years ago
Works fine on my side.
Be sure your GPU drivers are up-to-date.

Updated

3 years ago
Severity: critical → normal
(Reporter)

Comment 5

3 years ago
Thanks, Alex. Disabling hardware acceleration has fixed the problem. It's strange, though, as the problem has started recently, and the drivers haven't changed in a long while.
Flags: needinfo?(r_rom)

Updated

3 years ago
Summary: Horrible video playback → Horrible Flash video playback
(In reply to Roman R. from comment #5)
> Thanks, Alex. Disabling hardware acceleration has fixed the problem. It's
> strange, though, as the problem has started recently, and the drivers
> haven't changed in a long while.

Can you post the contents of about:support ?
Component: Untriaged → Untriaged
Flags: needinfo?(r_rom)
Keywords: flashplayer
Product: Firefox → Core
(Reporter)

Comment 7

3 years ago
Alex, when I was following your advice, I ended up on Adobe's site, which pointed me to where I could download a newer GPU driver. After I updated the driver, I was able to turn the hardware acceleration flag back on, and the problem with video playback hasn't returned.

I've filed a bug report with Adobe too, per their suggestion. The culprit appears to be that particular version of Flash player.

Alex, do you still want to see the contents of about:support?
Flags: needinfo?(r_rom)

Comment 8

3 years ago
As the bug has been fixed by updating the GPU drivers, I close it.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → WORKSFORME
Moving from Core::Untriaged to Core::General https://bugzilla.mozilla.org/show_bug.cgi?id=1407598
Component: Untriaged → General
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