1069766 - [woodduck][Case Fail][SOUL35_GEMINI][APPIOT][Mini Putt - Gem Garden]The ball will disappear when we play CRID ALPS01734640

Status: RESOLVED WONTFIX

(Tech Evangelism Graveyard :: Preinstalled B2G Apps, defect)

Description

[woodduck]

repeat ratio: below 50%

[Initial condition]
wifi is connected
[Step]
1.Install Mini Putt - Gem Garden
2.Select MORNING GARDEN to play
[Expected result]
We can play normal
[Error]
The ball will disappear when we play 
Reference phone:The issue does not exist on ALCATEL onetouch 4019x
[Note]
1.MT call can improve repetition rate
2.App place:marketplayce->category->sports->Mini Putt - Gem Garden

Comment 1

[woodduck]

This problem has pending too long, please help handle it ASAP?

Comment 2

[Josh Cheng [:josh]]

Triage:
Hi Thomas,
This is 3rd party app bug.
Could you please check this bug? Thanks!

Comment 3

[Thomas Elin [:relaas]]

Is this reproducible on the Flame reference device? We cannot engage 3rd party developers to correct apps unless we can confirm the issue exists on the reference device/build.

Comment 4

[Norry.L.F(Leave from Mozilla)]

Hi Josh,
   This issue does not exit on Flame 2.0 & Woodduck 2.0

Flame device information:
Gaia-Rev        63b56a7a7453726b9e12ad1afe02c68c83c5aeca
Gecko-Rev       https://hg.mozilla.org/releases/mozilla-b2g32_v2_0/rev/09b9387be5ad
Build-ID        20141020160201
Version         32.0
Device-Name     flame-kk
FW-Release      4.4.2
FW-Incremental  34
FW-Date         Tue Sep 30 14:06:36 CST 2014
Bootloader      L1TC00011840

Woodduck device information:
Gaia-Rev        43d16612beb42ebfeb58a082155fdac2259d7191
Gecko-Rev       e7df4dde2d9dbedee942333d34eaea2afe32bebc
Build-ID        20141021095344
Version         32.0
Device-Name     soul35
FW-Release      4.4.2
FW-Incremental  1413855667
FW-Date         Tue Oct 21 09:41:33 CST 2014

Comment 5

[Josh Cheng [:josh]]

Hi Norry,
The reported repeat ratio is below 50%. May I know how many times you tried to reproduce this bug?
Thanks!

Comment 6

[Norry.L.F(Leave from Mozilla)]

Attachment: logcat_woodduck.txt

Hi Josh,
    I reproduced this bug on woodduck v2.0m, and can't repro on Flame 2.0

1. Attach log: logcat_woodduck.txt
2. Rate: 1/50

Woodduck device information:
Gaia：      43d16612beb42ebfeb58a082155fdac2259d7191
Gecko：    e7df4dde2d9dbedee942333d34eaea2afe32bebc
Build-ID ： 20141021095344
Version  ：32.0

Comment 7

[Norry.L.F(Leave from Mozilla)]

Attachment: Verify.3gp

This bug can't be reproed on Flame 2.1/2.2

attach video: verify.3gp
Repro times: 0/50

Flame2.1  build:
Gaia-Rev        0ec1925fc37b7c71d129ae44e42516a0cfb013c4
Gecko-Rev       https://hg.mozilla.org/releases/mozilla-b2g34_v2_1/rev/97487a2d1ee6
Build-ID        20141110001201
Version         34.0
Device-Name     flame
FW-Release      4.4.2
FW-Incremental  eng.cltbld.20141110.034829
FW-Date         Mon Nov 10 03:48:40 EST 2014
Bootloader      L1TC00011880

Flame 2.2:
Gaia-Rev        5f8206bab97cdd7b547cc2c8953cadb2a80a7e11
Gecko-Rev       https://hg.mozilla.org/mozilla-central/rev/d380166816dd
Build-ID        20141110040206
Version         36.0a1
Device-Name     flame
FW-Release      4.4.2
FW-Incremental  eng.cltbld.20141110.072548
FW-Date         Mon Nov 10 07:25:58 EST 2014
Bootloader      L1TC00011880

Comment 8

[Shine(Leave from Mozilla)]

Attachment: logcat_1516.txt

Hi Peipei,
This issue can be repro on latest Woodduck 2.0M, could you help with it? Thanks!
STR:
1.Install Mini Putt - Gem Garden
2.Select MORNING GARDEN to play
3.Hold the ball and release it to the left edge of game box.
**The ball is disappeared.
Rate: 100%
See attachment: logcat_1516.txt and video.MP4

Woodduck build:
Gaia-Rev        ef37eb354bbde5837211b22dfdc0eed9623ade0e
Gecko-Rev       f179c7d4387b0fa6205ae6eee3d8eca15a5f9a8a
Build-ID        20141219050313
Version         32.0
Device-Name     jrdhz72_w_ff
FW-Release      4.4.2
FW-Incremental  1418936731
FW-Date         Fri Dec 19 05:05:54 CST 2014

Comment 9

[Shine(Leave from Mozilla)]

Attachment: video.MP4

Comment 10

[Norry.L.F(Leave from Mozilla)]

Hi Josh,
The bug can be reproduced 100% Now on woodduck 2.0M, it should be a serious bug. 

The key point step should be:
"3.Hold the ball and release it to the left edge of game box."

Comment 11

[Peipei Cheng (needinfo if you need my action)]

(In reply to Norry.L.F from comment #10)
> Hi Josh,
> The bug can be reproduced 100% Now on woodduck 2.0M, it should be a serious
> bug. 
> 
> The key point step should be:
> "3.Hold the ball and release it to the left edge of game box."

This is a 3rd party app problem. And it's only reproduced on 2.0m with specific steps (it should be very minor case)

As mentioned in comment 3: We cannot engage 3rd party developers to correct apps unless we can confirm the issue exists on the reference device/build.

Comment 12

[Josh Cheng [:josh]]

Per comment 11. Not blocking and only on Woodduck. Mark as Wontfix.