Cannot access affiliates website. Directed to a page that says "This Connection is Untrusted"

VERIFIED WORKSFORME

Status

Infrastructure & Operations Graveyard
WebOps: Engagement
VERIFIED WORKSFORME
3 years ago
a year ago

People

(Reporter: TJ, Assigned: cturra, Mentored)

Tracking

Details

(Whiteboard: [kanban:https://kanbanize.com/ctrl_board/4/1307] )

(Reporter)

Description

3 years ago
Hi Team!

Seems like no one can access https://affiliates.mozilla.org/. We get directed to a page with a box that says "This Connection is Untrusted. You have asked Firefox to connect securely to affiliates.mozilla.org, but we can't confirm that your connection is secure."

It then provides a button to "Get me out of here!"

Please help :')! Thank you uber much!

Updated

3 years ago
Assignee: nobody → server-ops-webops
Component: affiliates.mozilla.org → WebOps: Engagement
Product: Firefox Affiliates → Infrastructure & Operations
QA Contact: nmaul
Version: unspecified → other

Updated

3 years ago
Whiteboard: [kanban:https://kanbanize.com/ctrl_board/4/1307]
(Assignee)

Comment 1

3 years ago
hmm... this appears to be functioning correctly in my tests:

$ curl -Iv https://affiliates.mozilla.org/en-US/
* Hostname was NOT found in DNS cache
*   Trying 63.245.217.86...
* Connected to affiliates.mozilla.org (63.245.217.86) port 443 (#0)
* TLS 1.1 connection using TLS_DHE_RSA_WITH_AES_128_CBC_SHA
* Server certificate: affiliates.mozilla.org
* Server certificate: DigiCert SHA2 Secure Server CA
* Server certificate: DigiCert Global Root CA
> HEAD /en-US/ HTTP/1.1
> User-Agent: curl/7.37.1
> Host: affiliates.mozilla.org
> Accept: */*
>
< HTTP/1.1 200 OK
...
(Reporter)

Comment 2

3 years ago
Hm, it works again! Wondering if this is a common problem then?

Can be resolved for now :), thank you!
(Assignee)

Comment 3

3 years ago
(In reply to tilee from comment #2)
> Hm, it works again! Wondering if this is a common problem then?

shouldn't be common, no. tho, the previous ssl certificate affiliates was using expired yesterday and the one active now was issued through a different certificate authority. it's possible that your browser was warning you about the change of certificates since your last visit.

> Can be resolved for now :), thank you!

agreed. i am going to close this since there's no indication of any ssl issues on affiliates.
Assignee: server-ops-webops → cturra
Status: NEW → RESOLVED
Last Resolved: 3 years ago
OS: Mac OS X → All
Hardware: x86 → All
Resolution: --- → WORKSFORME

Comment 4

3 years ago
(In reply to Chris Turra [:cturra] from comment #3)
> (In reply to tilee from comment #2)
> > Hm, it works again! Wondering if this is a common problem then?
> 
> shouldn't be common, no. tho, the previous ssl certificate affiliates was
> using expired yesterday and the one active now was issued through a
> different certificate authority. it's possible that your browser was warning
> you about the change of certificates since your last visit.
> 

Yeah, I think it was either server or browser cache issue. I got the error on both Firefox (had the site cached) and Chrome (didn't have any cache), then I did a shift refresh, and it loaded perfectly fine on both Firefox and Chrome. After the shift refresh, it didn't happen again for me.
Bumping to QA verified worksforme per comment 2, comment 3 and comment 4.
Status: RESOLVED → VERIFIED
Product: Infrastructure & Operations → Infrastructure & Operations Graveyard
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