Closed
Bug 1071659
Opened 10 years ago
Closed 10 years ago
[traceback] unable to escalate questions to zendesk (SSLHandshakeError)
Categories
(support.mozilla.org :: Questions, task, P1)
support.mozilla.org
Questions
Tracking
(Not tracked)
RESOLVED
FIXED
2014Q3
People
(Reporter: rrosario, Assigned: mythmon)
Details
(Whiteboard: u=sumo-team c=questions p=1 s=2014.17)
Task kitsune.questions.tasks.escalate_question with id ea65f1e0-39ae-4696-bf44-dc429683ad7d raised exception: "SSLHandshakeError(SSLError(1, '_ssl.c:492: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed'),)" Task was called with args: (1021070L,) kwargs: {}. The contents of the full traceback was: Traceback (most recent call last): File "/data/www/support.mozilla.com/kitsune/virtualenv/lib/python2.6/site-packages/celery/task/trace.py", line 233, in trace_task R = retval = fun(*args, **kwargs) File "/data/www/support.mozilla.com/kitsune/virtualenv/lib/python2.6/site-packages/celery/task/trace.py", line 420, in __protected_call__ return self.run(*args, **kwargs) File "/data/www/support.mozilla.org/kitsune/kitsune/sumo/decorators.py", line 109, in _timeit result = f(*args, **kwargs) File "/data/www/support.mozilla.org/kitsune/kitsune/questions/tasks.py", line 195, in escalate_question tags=[t.slug for t in question.tags.all()]) File "/data/www/support.mozilla.org/kitsune/kitsune/questions/marketplace.py", line 63, in submit_ticket ticket_url = zendesk.create_ticket(data=new_ticket) File "/data/www/support.mozilla.com/kitsune/virtualenv/lib/python2.6/site-packages/zendesk/zendesk.py", line 205, in call headers=self.headers File "/data/www/support.mozilla.com/kitsune/virtualenv/lib/python2.6/site-packages/httplib2/__init__.py", line 1570, in request (response, content) = self._request(conn, authority, uri, request_uri, method, body, headers, redirections, cachekey) File "/data/www/support.mozilla.com/kitsune/virtualenv/lib/python2.6/site-packages/httplib2/__init__.py", line 1317, in _request (response, content) = self._conn_request(conn, request_uri, method, body, headers) File "/data/www/support.mozilla.com/kitsune/virtualenv/lib/python2.6/site-packages/httplib2/__init__.py", line 1252, in _conn_request conn.connect() File "/data/www/support.mozilla.com/kitsune/virtualenv/lib/python2.6/site-packages/httplib2/__init__.py", line 1044, in connect raise SSLHandshakeError(e) SSLHandshakeError: [Errno 1] _ssl.c:492: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Reporter | ||
Comment 1•10 years ago
|
||
This error started when we switched to peep. The code works locally for me. We suspect it is something related to the compilation of pyopenssl.
Assignee | ||
Comment 2•10 years ago
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We are installing the same version of pyOpenSSL via peep that we were installing before. I'm not exactly sure how it was set up before. Ricky mentioned that we had a special version of the pyOpenSSL RPM that we built that was made for us. I tried to figure out what was different about that compared to the standard RHEL one, but my yum-fu was not strong enough to learn anything. cturra: Is there anything special about the package pyOpenSSLmoz.x86_64 compared to pyOpenSSL.x86_64 besides the version bump from 0.10 to 0.13?
Assignee: nobody → mcooper
Flags: needinfo?(cturra)
Comment 3•10 years ago
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(In reply to Mike Cooper [:mythmon] from comment #2) > > cturra: Is there anything special about the package pyOpenSSLmoz.x86_64 > compared to pyOpenSSL.x86_64 besides the version bump from 0.10 to 0.13? nothing that i am aware of. i created this package a while back with fpm from the following source: http://pypi.python.org/packages/source/p/pyOpenSSL/pyOpenSSL-0.13.tar.gz#md5=767bca18a71178ca353dff9e10941929
Flags: needinfo?(cturra)
Assignee | ||
Comment 4•10 years ago
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That is the exact same URL that we are installing from now. Additionally, I downloaded it and checked the md5sum matches what is in the URL, and that the peep hash of the downloaded file (which is sha256 encoded as base64) matches what we have in our requirements file. In other words, I'm very sure that we downloaded the same in our peep installation as in the RPM. My next idea was that they were linked different at install time. To test this, I compared the filenames output from the ldd command on all of the .so files found in pyOpenSSL both in our virtualenv, and on the system. That didn't reveal any differences. In particular, I did: $ ldd /usr/lib64/python2.6/site-packages/OpenSSL/*.so | grep '=> /' | awk '{print $3}' | sort | uniq > system $ ldd /data/support/src/support.mozilla.org/kitsune/virtualenv/lib/python2.6/site-packages/OpenSSL/*.so | grep '=> /' | awk '{print $3}' | sort | uniq > venv $ diff system venv No differences were found. As far as I can tell, we have exactly the same pyOpenSSL in the virtualenv as we do on the system.
Assignee | ||
Comment 5•10 years ago
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PS: All of the above was done on supportadm.private.phx1.
Assignee | ||
Comment 6•10 years ago
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We think that the problem is actually a different version of httplib2. We had 0.6 in the vendor library before, but installed 0.8 with peep. 0.6 isn't available anymore. We upgraded it to 0.9, which seems to have fixed the problem. PR: https://github.com/mozilla/kitsune/pull/2121 Commit: https://github.com/mozilla/kitsune/commit/91891c20bf32d8aa60f4f3e0e14a0a4332221bf5 I'll deploy this to prod. If it actually fixes the problem we can close this bug.
Assignee | ||
Comment 7•10 years ago
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I haven't seen any more errors like this.
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
Reporter | ||
Comment 8•10 years ago
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making this 1pt.
Whiteboard: u=sumo-team c=questions p= s=2014.17 → u=sumo-team c=questions p=1 s=2014.17
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Description
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