107221 - MS Exchange IMAP: saving attachment from MS Exchange IMAP server failed

Status: RESOLVED FIXED

(MailNews Core :: Networking: IMAP, defect)

Description

[Marcus Hampel]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:0.9.5+) Gecko/20011027
BuildID:    2001102708

I can't save an attachment from the context menu of the mail tool, if i use an
IMAP server (MS Exchange).



Reproducible: Always

Steps to Reproduce:

a) open mail with attachment at an IMAP server
b) right click to the icon of the attachment
c) choose "Save as"
d) select folder, to save attachment to
e) click "Save"


Actual Results:  The mail tool doesn't save the attachment.

Expected Results:  The attachment should be saved.

Comments:

a) I could save the attachment, by double clicking on it 
   (or using "Open" from the context menu) and choosing "Save As",
   but the context menu doesn't work for me.

b) It also works with my local mail folders, so it seems to be a
   problem of the IMAP implementation.

c) I am using an exchange Server on Windows NT (MS-Exchange
   5.5.2653.13)

d) I have checked that, the directory is not write protected and the
   disk is not full, etc.

e) I have initial reported this as bug 93933 as an front end problem.
   Now, it seems to be an IMAP problem.

Comment 1

[Matthias Versen [:Matti]]

Reporter: 
Can you try to generate an imap log ?
-> http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap

Comment 2

[Marcus Hampel]

Attachment: Log: open mail, select mail, save attachment (with save as).

Comment 3

[Marcus Hampel]

Attachment: Log: open mail, select mail, open attachment, save attachment.

Comment 4

[Marcus Hampel]

I have remove some personal stuff fromt the log files.
The MS-Exchange server is a german version, so the responses are german.

It seems, that Mozilla does not try to save the attachment. I hope, it would help.

Comment 5

[Curtis Nelson]

I have this same problem.

I have two accounts both IMAP.  One is to a Linux UW-Imap server and the other
is to a NT4 Exchange server.  No problems with th UW server (except I can't
create folders in my public share anymore). The Exchange server, on the other
hand, doesn't allow me to save attachments using the right-click dialog.  I can
only save attachemnts by double clicking on them and opening them.

Comment 6

[Léa Gris]

I haver eproduced and Verified with several builds mozilla 0.98 and 0.99 on
linux and mozilla 0.99 on windows 2000.

I found a work around until the bug is fixed :
Copy the message containing the attachment to a local folder then save the
attachment from the local copy.

To the original poster of the bug or any bugzilla admin, please change the
following bug tags:
OS: All
Status: Confirmed
Severity: Major
Keywords: Mail3, mozilla1.0+, verified0.9.8, verified0.9.9

Comment 7

[Boris 'pi' Piwinger]

*** Bug 103938 has been marked as a duplicate of this bug. ***

Comment 8

[Judson Valeski]

I can't repro this w/ yesterday's 1.0.0 build. perhaps it's server specific?

Comment 9

[Michael S]

Verified this bug with build 2002062808 on Linux. Only happens with Exchange
server (Microsoft Exchange 2000 IMAP4rev1 server version 6.0.5762.3), not on 2
other IMAP servers.

I'm seeing this error in the JavaScript Console:

Error: uncaught exception: [Exception... "Component returned failure code:
0x8000ffff (NS_ERROR_UNEXPECTED) [nsIMessenger.saveAttachment]"  nsresult:
"0x8000ffff (NS_ERROR_UNEXPECTED)"  location: "JS frame ::
chrome://messenger/content/msgHdrViewOverlay.js :: saveAttachment :: line 751" 
data: no]

HTH Michael

Comment 10

[Ian Neal]

*** Bug 134382 has been marked as a duplicate of this bug. ***

Comment 11

[Ian Neal]

Affecting Linux as well as NT/2000, marking OSs All
Affects other IMAP servers as well as exchange.

Comment 12

[Matthias Versen [:Matti]]

Ian: 
Please don't mark OS=ALL if you see the problem only on another win32 OS.

Comment 13

[Ian Neal]

It does affect linux as well which is why I set OS to all

Comment 14

[R.K.Aa.]

*** Bug 191352 has been marked as a duplicate of this bug. ***

Comment 15

[Matthias Versen [:Matti]]

*** Bug 196869 has been marked as a duplicate of this bug. ***

Comment 16

[Manik Surtani]

I had the same problem with M$ Exchange 2000.  

See the (now defunct) bug I raised
(http://bugzilla.mozilla.org/show_bug.cgi?id=196869) which is essentially a
duplicate of this.

Comment 17

[Boris 'pi' Piwinger]

*** Bug 184645 has been marked as a duplicate of this bug. ***

Comment 18

[David :Bienvenu]

taking - I know this is unlikely, but if anyone can get me a test account on an
exchange server that I can try this on, that would be helpful.

Comment 19

[Hamish Moffatt]

I see the same thing in the 1.4 beta on Windows (and every previous version). My
Exchange server is version 5.5.2653.23. How can I help to debug this? It's very
frustrating.

Comment 20

[Marcus Hampel]

Our exchange server has been updated to Exchange 2000. Since the update, i have
no more problems to save my attachments. So, i cannot reproduce the problem anymore.

Comment 21

[Hamish Moffatt]

I can still reproduce it. What can I do to help?

Comment 22

[Matthias Versen [:Matti]]

[e-mail]: see comment #18

Comment 23

[adrian godwin]

I can also reproduce this problem using Mozilla 1.5 on WinXP or Linux/386. 
The Exchange server I'm using is the same version (5.5.2653.23) as Hamish.
Unfortunately, I can't create an account for you (it's not even exposed).

Comment 24

[David :Bienvenu]

Attachment: proposed fix

the message service doesn't need urls to be escaped...

Comment 25

[David :Bienvenu]

Comment on attachment 166498 [details] [diff] [review]
proposed fix

I've tried a bunch of tests - everything still works...

Comment 26

[David :Bienvenu]

should be fixed in tomorrow's 1.0 branch build.

Comment 27

[Mike Cowperthwaite]

David, does this fix affect bug 92111?

Comment 28

[David :Bienvenu]

No, that has to do with the exchange server returning an incorrect size for
attachments - in this bug, we never even get to the imap server because we error
out trying to parse the url to download the attachment.

Comment 29

[David :Bienvenu]

fixed on trunk now.