1073270 - 503 error Got status 503 uploading new keys. What to do? Throw! Failed to fetch and verify keys: Error: Unable to upload symmetric keys

Status: RESOLVED FIXED

(Firefox :: Sync, defect)

Description

[guigs [:guigs] PST (please needinfo me!)]

problem description: a user cannot authenticate and gets an error message:  "Sync encountered an error while syncing : Unknown error.Sync will automatically retry this action.."

Windows 8.1
Firefox 32

logs 
http://pastebin.mozilla.org/6619304
http://pastebin.mozilla.org/6619325

Troubleshooting done thus far: 
Logged out and back in

Comment 1

[guigs [:guigs] PST (please needinfo me!)]

error: 
PUT fail 503 https://sync-75-us-west-2.sync.services.mozilla.com/1.5/8665446/storage/crypto/keys

Comment 2

[:Gavin Sharp [email: [e-mail]]]

Ryan: related to recent server issues?

Comment 3

[Ryan Kelly [:rfkelly]]

Likely related to Bug 1067195.

/cc :bobm - I'm not aware of an elevated level of 503s, but I've been out at a work-week this week.  This is probably transient, and it's not clear whether the user tried syncing again.

It looks like the linked pastebins have expired, any chance we can get the logs attached directly to this bug?

Comment 4

[guigs [:guigs] PST (please needinfo me!)]

Requested, just waiting for reply https://support.mozilla.org/en-US/questions/1022004#answer-634747

Comment 5

[guigs [:guigs] PST (please needinfo me!)]

Ryan here is another one: 
Thread: https://support.mozilla.org/en-US/questions/1022867
Windows 7
Version 32.0.3


1412074974439   Sync.Resource   DEBUG   GET fail 503 https://sync-76-us-west-2.sync.services.mozilla.com/1.5/4682296/storage/meta/global

pastebin.com/17HCcAzu

Not sure if this is the same issue, as the error is a little different.

Comment 6

[Bob Micheletto [:bobm]]

(In reply to rmcguigan from comment #5)
> 1412074974439   Sync.Resource   DEBUG   GET fail 503
> https://sync-76-us-west-2.sync.services.mozilla.com/1.5/4682296/storage/meta/
> global

This node was migrated on Tuesday.  The client _should_ detect that and switch to a new node.  :rfkelly any ideas?

Comment 7

[Bob Micheletto [:bobm]]

(In reply to Bob Micheletto [:bobm] from comment #6)

> This node was migrated on Tuesday.  The client _should_ detect that and
> switch to a new node.  :rfkelly any ideas?

Note:
The time stamp above is roughly from: Tue Sep 30 04:02:54 2014
The node was migrated on 11:30 on the same day.

Comment 8

[Ryan Kelly [:rfkelly]]

> 1412074941325   FirefoxAccounts ERROR   Error during remote sign out of Firefox Accounts: TypeError: str is null

Hmm, this one is new to me, I guess another unchecked error path in the FxA login code.

If sync-76 has been migrated, is there any more we can do in this bug?

Comment 9

[guigs [:guigs] PST (please needinfo me!)]

It was was resolved in the second and no reply on the first.

Comment 10

[Ryan Kelly [:rfkelly]]

OK thanks, calling this "resolved by node migration"