1077440 - [Bangladesh] "Sorry there was a problem..." message is displayed for pricetiers starting with BDT 152

Status: VERIFIED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect, P1)

Description

[Victor Carciu]

Attachment: bangladeshcreditcard.txt

Prerequisites:
FxOS 2.1 device, MP Stage app installed, Grameenphone SIM, Roaming enabled, WIFI enabled, region set to Bangladesh

Steps to reproduce:
1.Open MP Stage app
2.Search for a paid app with price greater or equal with BDT 152
3.Go through the purchase process and enter you credit card info 
4.Press "Buy" at the end of purchase process

Expected results:
App is successfully purchased

Actual results?
 "Sorry , there was a problem.Please try again later" message is displayed and the app is not purchased

Please see attached logs

Comment 1

[Andy McKay]

A screenshot or http log would be awesome since it will tell us if that's a Bango or Mozilla problem. Since you are on the buy page, I'm going to assume Bango, so moving it over to Keir.

Comment 2

[Bango Platform Operations Center]

Victor, for us to investigate further we will need to know the timestamp of the test transaction please.

Comment 3

[Bango Platform Operations Center]

Hi Victor, 

We believe this payment failed due to it falling below the minimum price for a credit card transaction (.99USD).  Please let us know if you wish to discuss further.

Chris
Bango

Comment 4

[Victor Carciu]

Do we have any update on this? After our discussions, I think that Tk76($0.99)pricepoint is a valid one for Bangladesh credit card payments. I tried to purchase Test App(td9476) at 3.24 PM(GMT+3) , but I encountered same error.

Please note that this is a blocker for Grameephone - Bangladesh testing.

Comment 5

[Bango Platform Operations Center]

Hi Victor we will discuss this issue on the regular 1730BST telephone call this afternoon

Comment 6

[[e-mail]]

Is there an update on this bug please?

Comment 7

[Bango Platform Operations Center]

Hi Tony,

This bug is also showing up as a side effect of testing out of country, we're working on a solution for this, and it is on the agenda to discuss at todays meeting with Andy and Krupa

Chris

Comment 8

[Bango Platform Operations Center]

Dear Victor

As discussed,

Unblocked card now allows successful testing on CC, please let me know if you're happy to clear the bugzilla

Chris

Comment 9

[Victor Carciu]

Hello,

My concern is that the BDT 76 pricepoint is still returning an "Unsupported_Pay" error (see https://bugzilla.mozilla.org/show_bug.cgi?id=1077437) even if according to https://metaplace.paas.allizom.org/tiers/?server=stage&provider=bango&region=31 this price tier should point me to the credit card payments.

Comment 10

[[e-mail]]

(In reply to Victor Carciu from comment #9)
> Hello,
> 
> My concern is that the BDT 76 pricepoint is still returning an
> "Unsupported_Pay" error (see
> https://bugzilla.mozilla.org/show_bug.cgi?id=1077437) even if according to
> https://metaplace.paas.allizom.org/tiers/
> ?server=stage&provider=bango&region=31 this price tier should point me to
> the credit card payments.

Is this still being investigated by Bango?

Thanks, Tony

Comment 11

[Bango Platform Operations Center]

Hi Tony,

We'll take a look and feedback with the status.

Thanks,

Max Pountney
Bango Platform Operations Center

Comment 12

[Bango Platform Operations Center]

(In reply to Victor Carciu from comment #9)
> Hello,
> 
> My concern is that the BDT 76 pricepoint is still returning an
> "Unsupported_Pay" error (see
> https://bugzilla.mozilla.org/show_bug.cgi?id=1077437) even if according to
> https://metaplace.paas.allizom.org/tiers/
> ?server=stage&provider=bango&region=31 this price tier should point me to
> the credit card payments.

Hi Victor,

I can see that this issue ("Unsupported Pay" message is still displayed for low price points) is being investigated under https://bugzilla.mozilla.org/show_bug.cgi?id=1077437.

Are you happy for this Bugzilla to be cleared, and for the investigation into the "Unsupported Pay" message for low price points to be continued under 1077437?

Kind regards,

Max Pountney
Bango Platform Operations Center

Comment 13

[Victor Carciu]

(In reply to Bango Platform Operations Center from comment #12)
> (In reply to Victor Carciu from comment #9)
> > Hello,
> > 
> > My concern is that the BDT 76 pricepoint is still returning an
> > "Unsupported_Pay" error (see
> > https://bugzilla.mozilla.org/show_bug.cgi?id=1077437) even if according to
> > https://metaplace.paas.allizom.org/tiers/
> > ?server=stage&provider=bango&region=31 this price tier should point me to
> > the credit card payments.
> 
> Hi Victor,
> 
> I can see that this issue ("Unsupported Pay" message is still displayed for
> low price points) is being investigated under
> https://bugzilla.mozilla.org/show_bug.cgi?id=1077437.
> 
> Are you happy for this Bugzilla to be cleared, and for the investigation
> into the "Unsupported Pay" message for low price points to be continued
> under 1077437?
> 
> Kind regards,
> 
> Max Pountney
> Bango Platform Operations Center

No, we cant close this bug because the price point described at comment #12 is a credit card price point and it should not hit the "Unsupported_Pay" error

Comment 14

[Bango Platform Operations Center]

Victor,

Can you confirm which Tier is not working now (unsupported pay)since the price points on the url given have changed.  Can we catch up on this today (via skype)

Kind Regards

Chris Goulding
Bango

Comment 15

[Victor Carciu]

All tiers are now correctly working . Please mark this bug as fixed

Comment 16

[Bango Platform Operations Center]

Unable to mark as resolved - fixed

available options are Invalid, wontfix, duplicate, worksforme, incomplete

Comment 17

[Victor Carciu]

Verified as fixed