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support.us.playstation.com support site sends desktop version to Firefox OS smartphones

RESOLVED FIXED

Status

Tech Evangelism
Mobile
RESOLVED FIXED
3 years ago
2 years ago

People

(Reporter: hallvors, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [mobile-compat-form] [country-us] [serversniff] [contactready], URL)

Attachments

(1 attachment)

(Reporter)

Description

3 years ago
Site: http://support.us.playstation.com
Playstation.com support site sends desktop version to Firefox OS smartphones

:: Steps To Reproduce

This site intends to send mobile phones a mobile version, but fails to detect Firefox OS smartphones as mobile.

Browser detection happens at the backend. Here's some analysis of the HTTP traffic, note the different amount of content sent to Firefox OS compared to Firefox on Android and Safari on iPhone:

Selected HTTP response headers (Firefox OS, Firefox on Android, Safari on iPhone):

Response for: 'Mozilla/5.0 (Mobile; rv:29.0) Gecko/29.0 Firefox/29.0'
Response Status: 200
content-length: 20995
content-type: text/html; charset=UTF-8

Response for 
'Mozilla/5.0 (Android; Mobile; rv:26.0) Gecko/26.0 Firefox/26.0'
and
'Mozilla/5.0 (iPhone; CPU iPhone OS 6_0 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A5376e Safari/8536.25'

Response Status: 200
content-length: 17637
content-type: text/html; charset=UTF-8



:: Expected Result

Mobile content

:: Actual Result

Desktop site

:: Additional Information

Software Version: 2.0
Reporter's User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
(Reporter)

Updated

3 years ago
Status: UNCONFIRMED → NEW
Ever confirmed: true
Whiteboard: [mobile-compat-form] → [mobile-compat-form] [country-us] [serversniff] [contactready]
(Reporter)

Updated

3 years ago
See Also: → bug 879081

Comment 1

3 years ago
Same thing is happening for Windows Mobile Phone 8 ie10.

Faking Firefox Android, or Chrome Mobile on Android on Firefox Desktop, sends the right version of the content.

To be contacted.

Updated

3 years ago
Summary: Playstation.com support site sends desktop version to Firefox OS smartphones → support.playstation.com support site sends desktop version to Firefox OS smartphones

Updated

3 years ago
Summary: support.playstation.com support site sends desktop version to Firefox OS smartphones → support.us.playstation.com support site sends desktop version to Firefox OS smartphones

Updated

3 years ago
See Also: → bug 843126

Comment 2

3 years ago
See also bug 843126 for prior contacts.

Comment 3

3 years ago
Created attachment 8503002 [details]
support-playstation-chrome.png

This is a screenshot of the site when we fake a Chrome Mobile Android UA on Firefox Desktop. The site is working. So being sent the same content on other Mobile would be nice.

Windows 8 Mobile phone  IE 10 exhibits the same issue than Firefox OS.

Comment 4

2 years ago
fixed
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → FIXED
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