After the upgrade to 3.3, Vidyo Desktop is now convinced that I have no microphone or speaker devices. I can use `pacmd` to see that Vidyo is connected to the PulseAudio server (list-clients) and that the devices exist (list-sinks, list-sources), but they don't appear in the Vidyo GUI, and there is no sound in or out. This effectively caused me to miss a meeting this morning, because I hadn't prepared a contingency plan ahead of time. There does not appear to be any useful information in the log file.
Hello Jed, I wanted to close the loop with you, since I realized I replied to the Yammer thread but not the bug. As mentioned earlier, I have submitted a case on your behalf to Vidyo.
Hello Jed, Just got back a reply from Vidyo Tech Support: "Hi Mark, Thank you for the detailed report, can you just provide the log file for tracking? Also, for temporary testing, can you have them add: 'VIDYO_AUDIO_FRAMEWORK=ALSA' to /etc/environment file and then reboot the system for changes to take effect. Let us know if this makes any difference. Thank you, Frank" Can you crank a diagnostic report and attach it to the bug? Also, Vidyo Desktop 3.3.2 is coming in another week - they think that they have quashed most of these bugs in that release, and want to get your logs to confirm that they have not missed anything.
Created attachment 8514397 [details] 2014100900-redacted.log I thought I'd already attached the log, but I see not. I've removed other people's names from this file, but everything else is intact.
If I do `pulseaudio --kill`, then start Vidyo with VIDYO_AUDIO_FRAMEWORK=ALSA, I can connect it directly to the audio device. (At least it opens the device; I'd need to do a test call with someone else to see if it works.) This, of course, will break everything else on the system that wants to use audio. I haven't been able to convince Vidyo to use the ALSA device that backends to PulseAudio.
Product: Audio/Visual Infrastructure → Infrastructure & Operations
You need to log in before you can comment on or make changes to this bug.