1082514 - Frozen product and category info at bottom of "Edit this thread" page

Status: RESOLVED WONTFIX

(support.mozilla.org :: Questions, task)

Description

[Noah (NoahSUMO/SolidSnake) [:Noah]]

Thanks to Andrew's eagle eyes, he spotted a bug in the 'Edit this question' area. The product and category fields at the bottom of the "Edit this thread" page become frozen. That is, when you use "Edit details" in a thread to move it to a different product and category, these fields do not update.

Thread where Andrew found this bug:
https://support.mozilla.org/en-US/questions/1022399
https://support.mozilla.org/en-US/questions/1022399/edit

I thought it might be a time based thing. Where a cron job had to run first and that it would eventually get updated by the next day. But Andrew moved that question on Oct. 1st and by the 14th it still hasn't updated.

Comment 1

[Ricky Rosario [:rrosario, :r1cky]]

I am not able to reproduce this on stage:
https://support.allizom.org/en-US/questions/1009930

I was able to change both the topic and the product.

Comment 2

[Ricky Rosario [:rrosario, :r1cky]]

I was also able to change them back and forth for the question you posted.

It is reflected immediately. Marking WFM

Comment 3

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

I can see the issue on stage with that question you mentioned.. 

https://support.allizom.org/en-US/questions/1009930
If you click on "Edit this question", then scroll to the bottom of that page, you'll see: 
Product: Firefox for Desktop ; Category: Download, install and migration

Comment 4

[Ricky Rosario [:rrosario, :r1cky]]

Hey Andrew,

To edit product and topic, you use the "Edit Details" link right on the question page: http://cl.ly/image/2L1G1o3m0H1J

Does that work for you?

Comment 5

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

Ricky,

that's what I use to change the product.  In the case where I need to edit out personal info as well, after changing product, I go to edit this question. Where sometimes I scroll down to make sure I'm in the right question by looking at product (I multitask ).

Comment 6

[Ricky Rosario [:rrosario, :r1cky]]

(In reply to Andrew Truong [:feer56] from comment #5)
> Ricky,
> 
> that's what I use to change the product.  In the case where I need to edit
> out personal info as well, after changing product, I go to edit this
> question. Where sometimes I scroll down to make sure I'm in the right
> question by looking at product (I multitask ).

Are you saying you used to be able to edit it there and now you cant?

Comment 7

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

No, that's not the issue. 

It's just that the product listed on the bottom of the edit this thread page doesn't reflect the new product changed.

Comment 8

[Paul]

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/